Ermelinda Montero
Chicago,IL
Summary
Well organized, fast learning and reliable medical receptionist. Customer service focused with a history of building great patient and clinical relations and contributing process of improvements. Skilled in answering phone calls, checking in and out patients, working with other practices to coordinate healthcare services and process requests from patients. Overall contributing the best I can and learning from new opportunities that are presented.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Pinnacle Dermatology
Chicago, IL
08.2023 - 11.2024
- Checking in and out patients, entering insurance, demographics and updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answer incoming calls, taking messages from patients and medical offices and promptly relaying to appropriate medical or administrative staff. Calling patients to confirm scheduled appointments and obtain additional details.
- Retrieve faxes and upload documents to patient charts to assist clinical staff.
- Straightened up waiting room to maintain neat and organized space.
Medical Receptionist
Advanced Womens Health
Chicago, IL
03.2018 - 04.2020
- Always delivering friendly compassionate, helpful customer service experience for patients, pharmaceutical reps and other visitors to the doctors office.
- Checking patients in and out for appointments, entering and verifying insurances, demographics, health history and collect co-payments.
- Answer incoming calls, taking messages from patients and medical offices and communicate messages to physician, nursing staff. Call patients to confirm scheduled appointments and obtain additional details.
- Advising patients of any preparations required for scheduled procedures.
Education
GED -
Gifford St High School
Elgin, IL06.2002
Skills
- Patient Appointment Scheduling
- HIPAA Guidelines
- Co-Payment Collection & Insurance Verification
- Patient Callbacks
- Inpatient Care
- Outpatient Care
- Medical Records Charting
Timeline
Medical Receptionist
Pinnacle Dermatology
08.2023 - 11.2024
Medical Receptionist
Advanced Womens Health
03.2018 - 04.2020
GED -
Gifford St High School
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