Sasha Urena
Laurel,USA
Summary
Highly motivated and enthusiastic Registered Sleep Technologist with a passion for efficiently working with patients, families, and care teams. Thrives in collaborative environments and prides myself on being friendly, adaptable, and approachable. Proven track record of devising satisfying solutions to complex problems. Dedicated to providing exceptional care and support to those in need.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Receptionist
University of Maryland Orthopaedics
11.2024 - Current
- Check patients in and out using EPIC's DAR
- Check patients registrations, ensuring ID and insurance information is accurate and scanned into system
- Collecting copays based on insurance
- Scheduling new patient appointments and follow ups with appropriate doctor, based on referrals
- Communicating with doctors when patients call in with questions pertaining to therapy, medication, and surgeries
- Prepping charts for the following day, ensuring patients fill out accurate forms for providers and practice
- Scanning in consent forms, PT/OT evaluation forms, ID and insurances, etc
Bilingual Certified Medical Assistant
JHCP East Baltimore Medical Center
01.2022 - 11.2024
- Triage patients prior to seeing doctor, asking questions relevant to their visit
- Collecting and sending specimens out to lab
- Managing sensitive patient files and information, making sure it is sorted appropriately and scanned into patient's medical records
- Scheduling patients for follow-up appointments in clinic
- Stocking and maintaining rooms organized
- Managing Rx requests within inBasket and responding to patients MyChart messages
- Assist with translation and interpretation services for Spanish-speaking patients to ensure effective communication and provide quality patient care
- Completing and submitting Prior Authorizations as requested by various insurance companies for patient medications through the use of CoverMyMeds or directly from insurance websites
Unit Secretary Clerk
Lancaster General Hospital
02.2020 - 01.2022
- Manage high call volumes daily as well as being the middleman between doctors, nurses, and patients
- Training new oncoming hires to unit as well as oncoming hires from other floors, if someone is not available to train
- Managing sensitive patient files and information, making sure it is sorted appropriately and scanned in to system correctly
- Completing daily audits to keep track of unit items such as gait belts, telemetry monitors and work phones
- Maintain confidentiality of patient information and ensure compliance with HIPAA regulations
- Maintain a professional and courteous attitude when interacting with patients, families, and staff, ensuring a positive and welcoming environment
Patient Care Assistant (PTCA)
Lancaster General Hospital
06.2018 - 02.2020
- Obtained and recorded accurate vitals in a timely manner for stroke patients who required strict 4 hour vitals
- Preformed medical procedures for patients, such as blood sugar checks, bladder scans, EKG’s
- Assisted patients with moving from bed to chair with the use of mechanical lifts as needed to maintain patient safety
- Applied telemetry to patients
- Ensured accurate and timely documentation of patient's intake and output, baths, linen changes, toileting, oral care, vital signs, and turns
- Assist patients with basic needs such as bathing, dressing, and feeding, ensuring their comfort and well-being
- Maintain a clean and safe environment for patients by disinfecting equipment and ensuring proper disposal of hazardous materials
- Act as a mentor for new patient care assistants, providing guidance and support in their role and helping them navigate the specific needs and challenges of stroke/neurology care
Patient Care Associate
Country Meadows
07.2017 - 06.2018
- Provide specialized care for patients with early to advanced dementia, including assisting with toileting, bathing, grooming, laundry, and feeding
- Cleaned common areas such as living rooms, bathrooms and hallways throughout entire facility
- Utilized sit to stand lifts and gait belt's for residents unable to stand on their own, to clean incontinence and change linens
- Changed ostomy bags and maintaining ostomy care, as well as chronic foley care
- Ensure the safety and security of patients by monitoring and maintaining the cleanliness and organization of the facility
- Provide emotional support and companionship to patients, creating a positive and caring environment
- Ensure the proper disposal of infectious waste and adhere to infection control protocols to maintain the health and safety of patients and staff
- Assist patients with ADL's such as toileting, bathing, grooming, laundry, and feeding, focusing on their comfort and well-being
- Implement innovative techniques and strategies to improve the quality of care provided to patients with dementia, ensuring that their specific needs and preferences are met
- Implement and enforce protocols to ensure the privacy and confidentiality of patient information in accordance with HIPAA regulations
Education
Certification - Sleep Technician
CCBC
Baltimore, MD 05-2026
Medical Assistant Certificate -
Purdue University Global
12.2021
Skills
- Scheduling Medical Appointments
- Point of care testing
- Experienced with EPIC Systems
- Prioritization of Tasks
- Strong Interpersonal Skills
- Patient appointment scheduling
- Patient triage
- Specimen collection
- Medical records management
- Call volume management
- Translation and interpretation services
- Confidentiality compliance
- Medical Vocabulary Expertise
- Electronic Health Records
- Front desk operations
- Problem-solving
- Teamwork and collaboration
- Multitasking Abilities
- CPR certification
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Registered Polysomnographic Technologist (RPSGT) - Board of Registered Polysomnographic Technologists (BRPT)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Receptionist
University of Maryland Orthopaedics
11.2024 - Current
Bilingual Certified Medical Assistant
JHCP East Baltimore Medical Center
01.2022 - 11.2024
Unit Secretary Clerk
Lancaster General Hospital
02.2020 - 01.2022
Patient Care Assistant (PTCA)
Lancaster General Hospital
06.2018 - 02.2020
Patient Care Associate
Country Meadows
07.2017 - 06.2018
Certification - Sleep Technician
CCBC
Medical Assistant Certificate -
Purdue University Global
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