Angela White
Dublin,Ohio
Summary
Diligent Desired Position with strong background in medical office administration. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.
Overview
26
26
years of professional experience
Work History
Medical Receptionist
Memorial Internal Medicine
660 London Ave Marysville, Ohio 43040
05.2019 - Current
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Processed insurance claims and verified patient eligibility for services.
- Provided exceptional customer service, addressing patient inquiries and concerns effectively.
- Collaborated with medical staff to ensure seamless communication regarding patient needs.
- Trained new reception staff on office procedures and software systems.
- Implemented process improvements that enhanced front desk efficiency and reduced wait times.
- Oversaw daily operations of reception area, ensuring compliance with HIPAA regulations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Patient Access Coordinator
The Ohio State University Wexner Medical Center
08.2004 - 09.2018
- During my tenure I was employed in the same location working with Primary Care Physicians.
Front Office Representative
Banyan Tree
06.1999 - 08.2004
- Front Office Staff including phones, Insurance verification, Referrals, and Appointment Scheduling.
Education
GED - General
Gahanna Lincoln High School
Gahanna, OH06.1994
Skills
- HEALTHCARE-BUSINESS
- Complete Healthcare Registrations including but not limited to using an Electronic Medical Records Scheduling and Arriving appointments, Collecting Co-Pays, Cash Drawer and Credit card balancing, preparing daily deposits Communicating with multiple providers, staff, and patients to ensure patients were checked in accordingly and physician’s schedules were appropriately filled according to preferences as well as ensuring providers ran accordingly
- HEALTHCARE-MEDICAL RECORDS
- Scan Incoming Medical Records and route to providers, verify all charts and communication within patient’s charts included Medical Information Release Forms
- HEALTHCARE-CALL CENTER
- Skills consist of answering phone calls, confirming appointments, changing appointments, taking messages, and routing them accordingly to providers, Medication Refills Providing electronic documentation to the providers Experience in intake for Psychiatry patients
Timeline
Medical Receptionist
Memorial Internal Medicine
05.2019 - Current
Patient Access Coordinator
The Ohio State University Wexner Medical Center
08.2004 - 09.2018
Front Office Representative
Banyan Tree
06.1999 - 08.2004
GED - General
Gahanna Lincoln High School