Ermir Starova
Chattanooga,TN
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
21
21
years of professional experience
Work History
Sales Specialist
Rick Hendrick Chevrolet Naples
08.2022 - 05.2023
- Increased sales revenue by developing and implementing strategic sales plans.
- Built strong client relationships through consistent communication and effective problemsolving.
- Exceeded sales targets by 25% consistently meeting and surpassing monthly quotas.
- Expanded customer base with targeted prospecting and lead generation efforts.
- Streamlined sales processes for improved efficiency, resulting in increased productivity.
Special Finance Manager
Bill Pierre Auto Group
07.2013 - 06.2022
- Increased special financing approvals by developing strong relationships with lenders and maintaining a thorough understanding of their guidelines.
- Streamlined the credit application process for faster approvals, leading to improved customer satisfaction.
- Negotiated favorable terms with lenders for customers in unique financial situations, providing them access to vehicle ownership opportunities.
- Cultivated long-term relationships with repeat clients by consistently delivering personalized service and flexible financing solutions.
- Ensured timely funding of approved loans by diligently following up with both customers and lenders on outstanding documentation requirements.
- Achieved goal of 20 units per month in only 6 months from initial implementation.
Accounts Receivable Manager
Receivables Performance Management
12.2009 - 06.2013
- Enhanced cash flow by implementing efficient accounts receivable processes and procedures.
- Reduced outstanding account balances through diligent follow-up on past due invoices.
- Streamlined invoicing and payment systems, resulting in improved cash management.
- Collaborated with cross-functional teams to resolve billing disputes, increasing customer satisfaction levels.
- Implemented new collection strategies that led to the recovery of lost revenue.
Sales Advisor
Bill Pierre Chevrolet/Ford
07.2002 - 11.2009
- Increased sales by establishing rapport with customers and identifying their needs.
- Developed long-lasting client relationships by providing exceptional customer service.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Managed key accounts, resulting in increased repeat business and higher revenue growth.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
Education
GED -
Ingraham High School
Seattle, WA08.1998
Skills
- Client Relations
- Inquiry Handling
- Needs Assessment
- Relationship selling
- Closing Techniques
- Objection handling
- Sales strategy development
- Prospecting skills
- Pipeline Management
- Upselling and Cross Selling
Languages
Albanian
Native or Bilingual
Spanish
Full Professional
Italian
Full Professional
Timeline
Sales Specialist
Rick Hendrick Chevrolet Naples
08.2022 - 05.2023
Special Finance Manager
Bill Pierre Auto Group
07.2013 - 06.2022
Accounts Receivable Manager
Receivables Performance Management
12.2009 - 06.2013
Sales Advisor
Bill Pierre Chevrolet/Ford
07.2002 - 11.2009
GED -
Ingraham High School
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