ERNEST AKEME
Orlando,NJ
Summary
Dedicated Direct Care Worker with expertise in patient care, behavioral management, and relationship building. Committed to enhancing client independence and well-being through personalized care plans.
Professional care worker with extensive experience in providing compassionate and personalized support to individuals. Recognized for collaborative approach and achieving positive outcomes in client care. Reliable team member known for adaptability and commitment to meeting changing needs, with skills in patient care and problem-solving.
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
7
7
years of professional experience
Work History
Direct Care Worker
Bancroft Neurohealth
New Jersey
08.2022 - Current
- Provided compassionate support to individuals with developmental disabilities, enhancing daily living skills and emotional well-being.
- Assisted in implementing individualized care plans, ensuring tailored support for each client's unique needs.
- Monitored client behavior and progress, documenting observations to inform care adjustments and improve outcomes.
- Collaborated with multidisciplinary teams to coordinate services, promoting comprehensive care strategies for clients.
- Developed engaging activities that encouraged social interaction and skill development among clients.
- Ensured compliance with safety protocols and regulations, maintaining a secure environment for clients and staff.
- Advocated for client rights and needs, facilitating effective communication between clients, families, and healthcare providers.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Utilized active listening skills in order to understand each patient''s unique needs, preferences, and goals for their care plan execution.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported clients to and from medical appointments with safety and efficiency.
Car Sales Consultant
Atlantic De Auto LLC
New Jersey
08.2021 - 01.2026
- Developed strong customer relationships through personalized service and product knowledge.
- Conducted vehicle demonstrations to educate clients on features and benefits.
- Negotiated sales agreements, ensuring client satisfaction and compliance with dealership policies.
- Collaborated with finance department to facilitate seamless transaction processes for customers.
- Led team training sessions on product knowledge, improving overall sales performance across department.
- Answered telephone and email inquiries from potential customers.
- Provided exceptional after-sales support by assisting customers with warranty claims, maintenance scheduling, and accessory installations.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Implemented follow-up procedures to maintain customer loyalty and drive repeat business opportunities.
- Mentored new sales staff, sharing best practices for effective selling techniques and customer engagement.
- Analyzed market trends to adjust sales strategies, enhancing competitive positioning in local market.
- Negotiated mutually beneficial deals between the dealership and customers while ensuring adherence to company policies and guidelines.
- Assisted in maintaining an organized showroom floor that showcased featured models while keeping inventory accessible for viewing or demonstrations.
- Developed a referral network through satisfied clients and industry connections, generating new leads for the dealership.
- Worked closely with the sales team to develop strategies for increasing market share and reaching broader demographics.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Participated in ongoing training sessions to stay current on product offerings, competitor models, industry regulations, sales strategies, and best practices.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Monitored customers for signs of security concerns and escalated issues to management.
Direct Care Professional
Devereux New Jersey
New Jersey
10.2018 - 07.2022
- Provided direct support to individuals with developmental disabilities, ensuring safety and well-being.
- Implemented personalized care plans, fostering individual growth and skill development.
- Monitored behavioral patterns, documenting changes to inform treatment adjustments and interventions.
- Collaborated with multidisciplinary teams to optimize care strategies and improve service delivery.
- Trained and mentored new staff on best practices for client interaction and care techniques.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Maximized client satisfaction by promptly addressing concerns or requests from families regarding their loved one''s care plan or overall experience in our program.
- Contributed to higher quality of life for clients by addressing any barriers or challenges that arose within their home settings or daily routines.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Supported clients'' emotional well-being through compassionate listening, empathy, and encouragement during difficult times.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Improved client independence through the implementation of tailored activities and skill-building exercises.
- Assisted disabled clients to support independence and well-being.
- Built trust between staff members through open communication about challenges and successes within the team.
Education
High School Diploma -
Ambrose Alli University
Nigeria 02-2010
Skills
- Patient care
- Medication administration
- Reliability and punctuality
- Meal preparation
- First aid and safety
- Adaptive learning
- Client documentation
- Behavioral management
- Time management
- Relationship building
- Healthcare documentation
- Goal setting
- Safety monitoring
- Direct patient care
- Recreational activities
- Transportation
Accomplishments
- Collaborated with team of 23 in the development of meeting a deadline.
Languages
English
Timeline
Direct Care Worker
Bancroft Neurohealth
08.2022 - Current
Car Sales Consultant
Atlantic De Auto LLC
08.2021 - 01.2026
Direct Care Professional
Devereux New Jersey
10.2018 - 07.2022
High School Diploma -
Ambrose Alli University
well-spoken Spanish language
Fluent in Spanish language