Ernest Gaines

• Track 15 KPIs weekly to surface operational trends and guide management decisions.
• Analyze client operations to identify inefficiencies and recommend practical process improvements.
• Develop strategic plans that strengthen organizational performance and support growth objectives.
• Translate KPI findings into actionable insights for management and performance improvement.
• Maintain network systems to support seamless operations and reduce downtime risk.
• Manage the training library to improve resource accessibility and course quality.

• Reconciled accounts and reduced reconciliation time by 13% through timely loan request processing.
• Posted deposits and computed gross profits, boosting projections by 48% for owners and sales agents.
• Managed credit lines and rebate submissions to maintain accurate financial tracking across accounts.
• Audited reports and adjusted vendor 1099s to support compliant year-end financial records.
• Maintained deposit and expenditure records for financial analysis used by sales agents and owners.
• Led new hire orientation sessions to introduce policies and procedures to employees.
• Posted job announcements and pre-screened applicants for available positions across hiring needs.

• Analyzed 25 datasets weekly to identify process improvements and operational efficiency opportunities with SQL and Sheets.
• Transitioned the payroll system from Excel to QuickBooks, streamlining financial workflows and reducing manual handling.
• Prepared reports for IT and Production teams to support informed financial decision-making across departments.
• Supported accounts payable and receivable activities, helping maintain timely invoice processing and vendor follow-up.
• Used SQL and Google Sheets to review trends, validate records, and surface improvement opportunities.
• Partnered with finance and operations stakeholders to deliver clear reporting that supported day-to-day decisions.

• Processed 90 vendor invoices weekly to support accurate accounts and timely payments.
• Maintained precise account records and reconciled purchasing activity to support dependable financial reporting.
• Streamlined purchasing workflows to improve cost control and reduce waste across departments.
• Coordinated procurement for painting supplies and materials to keep project delivery timelines moving.

• Reviewed 35 warranty claims weekly to prioritize follow-up and keep service requests moving efficiently.
• Streamlined warranty processes, cutting claim turnaround time and improving service delivery.
• Maintained customer satisfaction through prompt post-sales support and clear issue resolution.
• Managed warranty claims with organized documentation, improving record accuracy and retrieval speed.
• Built client trust through consistent communication and dependable follow-through on open warranty issues.

• Conducted the annual consumer satisfaction survey each year to support service review and program improvement.
• Developed hiring procedures to bring greater consistency to candidate screening and onboarding steps.
• Created and marketed job advertisements to attract qualified applicants for open positions.
• Interviewed applicants to assess qualifications and support informed hiring decisions.

• Supported 10 clients weekly through peer guidance, advocacy, and community reintegration planning.
• Helped clients build coping strategies and daily life skills to support stable community living.
• Guided clients through mental health resources and local services with clear, practical referrals.
• Built interagency relationships to advocate for needed community supports and client access.

• Supported 125 customer operations cases weekly as broker for client service and issue resolution.
• Shared practical ideas to improve team performance and strengthen day-to-day outcomes.
• Maintained clean work areas while using cost-conscious methods to support operational efficiency.
• Collaborated with diverse coworkers to solve product and service issues and keep work moving.

• Managed 11 daily food service handoffs weekly to keep production and service activities coordinated.
• Reduced food waste by 15% through targeted process improvements in daily food service operations.
• Directed a 50-person team across food preparation, service timing, and workflow adjustments.
• Mentored new team members to build skills, reinforce standards, and support strong performance.
• Improved daily workflow by adjusting task flow and strengthening team coordination.

SALUTE - Veterans National Honor Society

• Minor in: Finance

• National Society of Leadership and Success
• Delta Mu Delta - International Honor Society of Business