Ernest Johnson
Customer Service Representative
Flint,MI
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Navitus Health Solutions
Troy, MI
05.2023 - 12.2023
- Assisted Members with Pharmacy Benefit Management.
- Guided Customers in navigating company website and advised of any updates on current orders.
- Supported plan sponsors and health plans to achieve their unique goals.
- Managed over 50 customer calls per day.
Medical Leave
N/A
Southfield, MI
02.2022 - 05.2023
Customer Service/Data Entry/Retention Specialist
Guardian Medical Monitoring
Southfield, MI
09.2017 - 02.2022
- Responsible for inbound and outbound calls concerning medical monitoring pendants and systems.
- Assisted technicians with generating mock tests for installation of monitoring systems.
- Supported customers with re-activating medical pendants and setup of pill dispensers.
- Experience with EMR software Brightree and CAD.
- Assisted in Emergency Medical Dispatch if necessary.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Consumers Energy
Farmington Hills, MI
05.2015 - 09.2017
- Responsible for customer concerns regarding starting and ending service, billing, power outages and reconnection.
- Advised clients of payment amounts, assisted in accepting payments and repayment program options.
- Generated notes per customer to consistently build rapport.
- Assisted members with power outages, maps and reconnecting time periods.
Technical Sales Representative
Associated Community Services
Southfield, MI
02.2013 - 04.2015
- Managed client correspondence and recorded communications.
- Operated 3 monitors to navigate conversations leading to sales while speaking with three client's using script and keys.
- Assisted in Chat correspondence.
- Collected donations for non-profit organizations.
Education
No Degree - Business Administration
Wayne State University
Detroit, MI 05.2001 -
Skills
- Microsoft Word, Excel, Powerpoint and Outlook
Timeline
Customer Service Representative
Navitus Health Solutions
05.2023 - 12.2023
Medical Leave
N/A
02.2022 - 05.2023
Customer Service/Data Entry/Retention Specialist
Guardian Medical Monitoring
09.2017 - 02.2022
Customer Service Representative
Consumers Energy
05.2015 - 09.2017
Technical Sales Representative
Associated Community Services
02.2013 - 04.2015
No Degree - Business Administration
Wayne State University
05.2001 -