Ernest Johnson
Opelika,AL
Summary
Dynamic restaurant manager with a proven track record at Niffer's Place, excelling in customer service and team collaboration. Enhanced guest satisfaction through strategic marketing and effective inventory management, achieving significant revenue growth. Skilled in problem-solving and proficient in CRM, fostering a positive atmosphere that encourages feedback and continuous improvement.
Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Overview
18
18
years of professional experience
Work History
Host
Niffer's Place
2024.03 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed waitlists and reservations to optimize table turnover.
- Collaborated with kitchen staff to communicate guest needs effectively.
- Trained new hosts on customer service standards and procedures.
Restaurant Manager
Niffer's Place
2009.03 - 2021.03
- Managed daily restaurant operations, ensuring efficient service and high customer satisfaction.
- Trained and mentored staff on best practices in food safety and customer service excellence.
- Oversaw inventory management, reducing waste through effective stock control measures.
- Implemented strategic marketing initiatives to increase local community engagement and brand awareness.
- Analyzed financial reports to optimize budgeting and improve overall profitability of the restaurant.
- Resolved customer complaints swiftly, fostering a welcoming environment that encouraged repeat business.
- Led team meetings to communicate goals, align efforts, and promote a positive workplace culture.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
Education
Bachelor of Arts - Graphic Design
Southern New Hampshire University
Hooksett, NH2027-03
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Time management
- Customer relationship management (CRM)
- Clear communication
- Work prioritization
- Positive attitude
- Adaptability and flexibility
- Attention to detail
- Multitasking
- Problem-solving
- Organizational skills
- Customer relationship management
- Scheduling and coordinating
- MS office
- Good judgment
- Active listening
Timeline
Host
Niffer's Place
2024.03 - Current
Restaurant Manager
Niffer's Place
2009.03 - 2021.03
Bachelor of Arts - Graphic Design
Southern New Hampshire University