Ernest Muirhead
Fort Lauderdale
Summary
Customer-oriented and strategic-thinking professional with several years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, implementing pricing models and turnaround management.
Overview
33
33
years of professional experience
1998
1998
years of post-secondary education
1
1
Certification
Work History
President
E-Security Alarm Systems Inc
Fort Lauderdale
02.2000 - Current
- Resolved conflicts between staff members by listening attentively and providing constructive feedback.
- Cultivated relationships with key stakeholders such as donors, volunteers, partners, and sponsors.
- Initiated projects aimed at improving customer service standards across departments.
- Developed policies, procedures, and short-term and long-term goals for the organization.
- Negotiated contracts with vendors, suppliers and other partners.
- Monitored market trends and adjusted strategies accordingly.
- Collaborated with staff members to ensure operational efficiency of the organization.
- Managed personnel issues including recruitment, hiring, training, performance evaluation, and termination.
- Ensured compliance with all applicable laws related to nonprofit organizations.
- Represented the organization at community events and public forums to promote its mission.
- Implemented new technologies to streamline organizational processes when needed.
Team Leader Manager
Securitylink from Ameritech/ADT
Miami
08.1992 - 06.1999
- Developed strategies to increase productivity and efficiency of the team.
- Provided guidance, coaching, and feedback to team members.
- Ensured that deadlines were met by setting realistic goals.
- Conducted regular performance appraisals for all team members.
- Created and maintained a positive work environment for employees.
- Collaborated with other departments to ensure smooth operations.
- Organized team meetings to discuss progress and challenges.
- Participated in budgeting activities to maximize resources.
- Ensured compliance with company policies and regulations.
- Recruited, trained, and supervised new staff members.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ 06.2007 - 09.2009
Associate of Science - Criminal Justice
Miami Dade College
Miami, FL 01.1993 - 08.1995
Plantation High School
Plantation, FLSkills
- Strategic planning
- Policy development
- Contract negotiation
- Market analysis
- Project management
- Team leadership
- Public speaking
- Technology implementation
- Budget management
- Budgeting and cost control
Languages
English
Full Professional
Spanish
Limited
Certification
- State of Florida Licensed Security Contractor
- State of Florida Security G Licensed
- State of Florida Security D Licensed
- CPTED Certified Practitioner
- Basa/FASA Certified
Accomplishments
- Military Veteran
- Specialist 260th Military Intelligence Battalion
- Military Light Wheel vehicle mechanic
- Recovery specialist
- Executive Close Protection Detail
References
References available upon request.
Timeline
Bachelor of Science - Business Management
University of Phoenix
06.2007 - 09.2009
President
E-Security Alarm Systems Inc
02.2000 - Current
Associate of Science - Criminal Justice
Miami Dade College
01.1993 - 08.1995
Team Leader Manager
Securitylink from Ameritech/ADT
08.1992 - 06.1999
Plantation High School