Ernest Valtier
El Paso,TX
Summary
Dedicated professional knowledgeable about best practices in field, especially effective leadership strategies to motivate employee Knowledgeable background in managing comprehensive HR tasks, including recruitment and employee relations. Possess strong communication, negotiation, and conflict resolution skills to effectively address and improve workplace dynamics. Implemented innovative staff development programs that significantly enhanced team performance and productivity. Adapt at navigating complex HR software systems to streamline administrative processes such as DCIPS, AutoNoa USA Staffing, DCPDS and DHRA.
Overview
16
16
years of professional experience
Work History
Management Analyst
JTF North
Ft. Bliss, TX
11.2024 - Current
- Developed management structure plans, shaping hiring and recruitment by illustrating necessary skills and competencies for each employment level.
- Conducted interviews with staff members regarding workflow processes.
- Provided technical support in the development of strategic planning initiatives.
- Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Developed metrics and reports to analyze HR effectiveness and identify areas for improvement.
- Scheduled or conducted new employee orientations.
- Developed and implemented new employee onboarding process.
- Advised management and staff on labor laws and HR policies, reducing legal risks and ensuring regulatory compliance.
- Conducted annual salary surveys and analyzed compensation data to maintain competitive and equitable pay structures.
- Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
Employment Readiness Specialist
Army Community Service
Fort Bliss, TX
12.2017 - 11.2024
- Interprets and explains human resources polices, procedures, laws, standards and regulations to clients
- Collaborated with other staff members to develop new program initiatives
- Organized workshops related to resume writing, interviewing tips, and job search strategies
- Maintained accurate records of all client interactions using a database system
- Developed relationships with local businesses to create internship and job opportunities for clients
- Analyzed labor market information including wages, occupational outlooks
- Maintained comprehensive database and file systems of supporting document, test scores and history information
Contact Representative
William Beaumont Army Medical Center
Ft. Bliss, TX
05.2012 - 12.2017
- Ensured compliance with applicable laws and regulations relating to contact center operations
- Adhered to established policies and procedures while providing exceptional customer service
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships
- Exceeded established service goals while leveraging customer service, sales and employee management best practices
- Increased customer satisfaction ratings 60% by effectively answering questions, suggesting effective solutions and resolving issues quickly
- Utilized job-related software to prepare change of address records and issue service discontinuance orders
- Provided detailed information to customers regarding products and services offered by the company
Health Insurance Technician
William Beaumont Army Medical Center
Ft. Bliss, TX
09.2008 - 05.2012
- Processed new applications, renewals, and changes to existing policies
- Researched discrepancies in accounts and made corrections as necessary
- Conducted periodic audits of customer accounts to ensure compliance with company procedures
- Compiled statistical data for use in determining trends within the industry
- Organized information by using spreadsheets, databases or word processing applications
- Retained strong medical terminology understanding in effort to better comprehend procedures
- Precisely calculated refunds, premiums and adjustments
Education
Master of Arts - Health Care Administration
Webster University
St Louis, MO03.2014
Master of Arts - HR Development/ Management Leadership
Webster University
St Louis, MO10.2009
Bachelor of Science - Human Resources Development
Park University
Kansas City, MO05.2006
Skills
- Data analysis
- Project management
- HR compliance
- Employee onboarding
- Labor market analysis
- Program development
- Customer service
- Effective communication
- Requirement gathering and analysis
- Employee training
- Performance improvement
- Trend analysis
- Problem-solving abilities
References
References available upon request.
Languages
- English, Native/ Bilingual
- Spanish, Native/ Bilingual
Timeline
Management Analyst
JTF North
11.2024 - Current
Employment Readiness Specialist
Army Community Service
12.2017 - 11.2024
Contact Representative
William Beaumont Army Medical Center
05.2012 - 12.2017
Health Insurance Technician
William Beaumont Army Medical Center
09.2008 - 05.2012
Master of Arts - Health Care Administration
Webster University
Master of Arts - HR Development/ Management Leadership
Webster University
Bachelor of Science - Human Resources Development
Park University