Ernestina Franco
INDIO,CA
Summary
Adept at maintaining high standards of cleanliness, I enhanced guest satisfaction at Marriott Desert Springs Villas through meticulous housekeeping and exceptional customer service. Fluent in English and Spanish, I excel in teamwork and relationship building, significantly improving operational efficiency. My proactive approach ensured all areas met strict health and safety compliance, contributing to a welcoming environment for guests.
Overview
4
4
years of professional experience
Work History
Housekeeper
Marriott Desert Springs Villas
10.2020 - 05.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Education
GED Testing US
Dublin, CA12.2019
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Health and safety compliance
- Excellent oral and written communication
- Complex Problem-Solving
- FLUENT IN English and Spanish
- Exceptional communicator
- Relationship Building
Timeline
Housekeeper
Marriott Desert Springs Villas
10.2020 - 05.2024
GED Testing US
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