ERNESTINA SMITH

Work History

COUGAR PAWS INC

Martinsville, VA

01.2020 - Current

Tracked orders from start to finish to ensure timely delivery of goods or services.
Provided exceptional customer service to ensure customer satisfaction.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Answered customer inquiries and provided accurate information regarding products and services.
Conducted regular follow-up calls with customers after resolving their issues.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Answered customer inquiries via phone, email, and chat.
Developed strong customer relationships to encourage repeat business.
Adjusted bills and refunded money to resolve customers' service or billing complaints.

Kimball Hospitality

MARTINSVILLE, VA

03.2013 - 02.2020

Managed daily operations related to freight, including scheduling pickups and deliveries.
Verified and inspected goods received against purchase orders or invoices.
Tracked shipment progress and informed customers about product availability status.
Monitored the movement of materials in the warehouse by utilizing tracking systems.
Prepared bills of lading, invoices, and other shipping documents.
Maintained accurate records of incoming and outgoing shipments.
Processed returns from customers and coordinated return shipments with suppliers.
Received customer orders, prepared packing lists, and shipped items accordingly.
Prepared accurate shipping orders and bills of lading to direct and route materials.
Coordinated returns process, including inspection and restocking of merchandise.
Negotiated rates with freight carriers to reduce shipping costs.
Utilized shipping software to schedule pickups and track shipment statuses.

Dollar General Market

COLLINSVILLE, VA

11.2011 - 02.2013

Processed returns and exchanges of merchandise in accordance with store policies.
Verified that customers were of legal age to purchase alcohol or tobacco products.
Balanced daily transactions on a computerized point-of-sale system.
Performed other duties as assigned by management.
Provided excellent customer service while promoting loyalty programs to increase sales potential.
Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Issued receipts, refunds, credits or change due to customers.
Assisted customers over the phone regarding store operations, product information and order placement.
Greeted customers and answered any questions they had about the store's products and services.
Resolved customer complaints professionally in accordance with company policy.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Stocked shelves with merchandise when needed.
Accepted cash and credit card payments, issued receipts and provided change.
Discounted purchases by scanning and redeeming coupons.
Processed customer payments quickly and returned exact change and receipts.
Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.