Ernestina Valenzuela
Phoenix,AZ
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
11
11
years of professional experience
Work History
Assistant Community Manager
Rangewater Real Estate- Tides on 71st - 1012 Units
Phoenix, AZ
03.2022 - Current
- Managed phone inquiries and conducted property tours for prospective residents.
- Trained leasing personnel on office responsibilities and operational procedures.
- Performed file audits and organized documents in shared drive.
- Recorded collected payments and prepared bank deposit slips accurately.
- Posted rental payments into system, ensured zero balances, and issued balance due letters.
- Conducted property inspections to identify violations and enforce compliance.
- Facilitated resident portal sign-ups at move-in for rent payment and work order submission.
- Documented all resident interactions to maintain accurate records.
Assistant Community Manager
Greystar Management- Crosstown East/West 188 Units
Phoenix, AZ
02.2022 - 03.2023
- Conducted file audits to ensure compliance with established standards.
- Developed new policies and procedures to enhance customer service based on client feedback.
- Trained leasing personnel on various office duties and responsibilities.
- Managed phone inquiries, conducted property tours for prospective tenants, and assisted residents with work orders.
- Monitored property for violations to maintain compliance with regulations.
- Prepared deposit accounting statements for move-outs and managed collections processes.
- Ensured accurate postings and documentation with correct entries and codes.
- Processed rental payments, maintained zero balances, and managed delinquency reports.
Assistant Manager
MEB Management - Acacia Pointe 225 Units
Phoenix, AZ
08.2014 - 03.2022
- Assumed community manager responsibilities in absence of immediate supervisor, adhering to company guidelines.
- Operated accounting software to record, store, and analyze financial information.
- Processed rental payments, ensured zero balances, and managed delinquency reports through timely communication.
- Recorded collected funds and prepared bank deposit slips for ongoing transactions.
- Verified accuracy and completeness of legal documents from new vendors prior to payment.
- Checked entries and postings for mathematical accuracy and proper coding.
- Compiled deposit statements for move-outs and coordinated files for collections and court actions.
- Conducted property inspections for violations while providing tours to prospective residents.
Education
High School Diploma -
Buckeye Union High School
Buckeye, AZ05-1995
Skills
- Yardi and Entrada
- Rent roll management
- Data entry and 10-key
- Bilingual communication
- Microsoft Word and Excel
- Customer service
- Time management
- Team training
- CRM software
Timeline
Assistant Community Manager
Rangewater Real Estate- Tides on 71st - 1012 Units
03.2022 - Current
Assistant Community Manager
Greystar Management- Crosstown East/West 188 Units
02.2022 - 03.2023
Assistant Manager
MEB Management - Acacia Pointe 225 Units
08.2014 - 03.2022
High School Diploma -
Buckeye Union High School
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