Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Martha Monje

Pensacola,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Leasing professional with solid track record in managing tenant relations and lease agreements. Proven ability to maintain high occupancy rates and improve tenant satisfaction. Team-oriented with focus on adaptability and achieving results while leveraging strong communication and organizational skills.

Overview

18
18
years of professional experience

Work History

Leasing Consultant

RangeWater Real Estate
03.2024 - Current
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with residents.
  • Ensured compliance with fair housing laws, keeping detailed records of all residents interactions and transactions.
  • Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
  • Maintained high occupancy rates through effective marketing strategies and excellent customer service.

Customer Service Representative

Cross Country Mortgage
08.2020 - 10.2023
  • Managed over 50 customer calls per day.
  • Gathered basic customer information and identified customer needs.
  • Assisted Licensed Loan Officers in obtaining leads by coordinating communication and transferring identified customer via corporate phone system.
  • Utilized corporate training methods and tactics in converting potential prospects to CCM customers.
  • Scheduled initial appointments as well as maintained database to ensure customer service expectations were met.
  • Appropriately classified and distinguished each lead contacted.

Real Estate Agent

Realty Masters And Associates
01.2014 - 08.2021
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.

Assistant Branch Manager

Arrowhead Credit Union
08.2007 - 04.2010
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.

Education

Associate of Arts - Business Administration

Miami Dade College
Miami, FL

Skills

  • Organizational skills
  • Time management
  • Relationship building
  • Computer literacy
  • Problem-solving abilities
  • Customer service orientation
  • Call center experience

Timeline

Leasing Consultant

RangeWater Real Estate
03.2024 - Current

Customer Service Representative

Cross Country Mortgage
08.2020 - 10.2023

Real Estate Agent

Realty Masters And Associates
01.2014 - 08.2021

Assistant Branch Manager

Arrowhead Credit Union
08.2007 - 04.2010

Associate of Arts - Business Administration

Miami Dade College

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Martha Monje