Ernestine Glass
El Paso,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
ENTERGY
Dallas, GA
07.2021 - 09.2021
- Provided excellent customer service for all inbound calls and transferred customers to deparments and coded the reason for their call
- i handled calls with empathy to conveyed detailed information and I created service work orders
- I acquired in-depth knowledge of company product and services
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Cashier, Front Counter Associate
McDonald’s
Fairbanks, AK
11.2013 - 03.2014
- Assisted customers with food order
- Counted cash registered till at the beginning and end of work shift
- Maintained a clean work station throughout shift
- Provided stellar customer service to all restaurant guests.
- Accepted cash and credit card payments, issued receipts, and provided change.
Product Stock
Ad-Vanced Talent Solutions, Wal-Mart Stores Inc
Bradenton, FL
11.2011 - 08.2013
- Maintained accurate inventory of store merchandise
- Provided stellar customer service to store guests.
- Assessed floor displays to restock merchandise.
- Set up in-store produce displays.
Cleaner
Molly Maid, Cleaning
Tampa, FL
11.2008 - 08.2010
- Professional
- Worked in a team(s) of two or three and cleaned residential and commercial properties to owners’ specifications
- Duties included windows, floors, dusting and baths and bedrooms
- Cleaned a minimum of three four properties per shift.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
Accounts Payable Clerk
Adecco Staffing Company
Tampa, FL
01.2007 - 10.2007
- Worked with all major real estate agents for renewed Supra Security Devices
- Prepared and processed required sales documents
- Reviewed and maintained daily invoices
- Completed data entry.
- Handled high-volume invoice processing with minimal supervision.
- Carefully went over each invoice and requisition for payment.
Call Center Representative
Telespectrum
Charleston, WV
02.2005 - 09.2006
- Provided technical support to consumers requiring assistance with Telespectrum phone and internet products
- Processed telephone reconnection and disconnection paperwork
- Job knowledge included ability to access and understand multiple web pages and various system commands.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Educated customers on special pricing opportunities and company offerings.
- Explained key information regarding products and services to customers to encourage informed decision-making.
Education
Certificate in Office Technology -
Davidson Community College
Skills
- Adaptive team player
- Office equipment proficiency
- Problem-solving abilities
- Courteous demeanor
- Clerical support
- Retail sales customer service
- Stockroom procedures
Affiliations
Experienced customer service administrative, professional at providing stellar consumer facing services has managed multiple projects. A season team player with a diverse skill set gained from etail sales, call center customer service, food service industry.and warehousing.
Customer Focused / Cash Handling / Results Driven / Decision Maker / Organized / Team Leader
Timeline
Customer Service Representative
ENTERGY
07.2021 - 09.2021
Cashier, Front Counter Associate
McDonald’s
11.2013 - 03.2014
Product Stock
Ad-Vanced Talent Solutions, Wal-Mart Stores Inc
11.2011 - 08.2013
Cleaner
Molly Maid, Cleaning
11.2008 - 08.2010
Accounts Payable Clerk
Adecco Staffing Company
01.2007 - 10.2007
Call Center Representative
Telespectrum
02.2005 - 09.2006
Certificate in Office Technology -
Davidson Community College