Ernestine Mabrey
Decatur,IL
Summary
Dynamic Patient Advocate with a proven track record at Elevate PFS, excelling in patient communication and Medicaid support. Skilled in meticulous recordkeeping and appointment scheduling, I foster strong relationships to enhance care outcomes. Recognized for exceptional customer service and organizational efficiency, I consistently prioritize patient needs and streamline processes.
Overview
11
11
years of professional experience
Work History
Patient Advocate
Elevate PFS
Decatur, IL
01.2023 - Current
- Established and nurtured strong relationships with patients and their families.
- Served as liaison between patients and medical staff to promote positive care outcomes.
- Handled appointment scheduling, file management, and Medicaid/Medicare applications.
- Maintained accurate documentation for all patient interactions and cases.
Line Assembler
Caterpillar
Decatur, IL
03.2017 - 05.2021
- Operated automated machinery to complete high-volume assembly tasks.
- Read and interpreted blueprints to ensure correct assembly procedures.
- Maintained a clean and safe work environment in compliance with safety protocols.
- Met or exceeded daily production goals consistently.
Customer Service Representative
Convey Health Solutions
Decatur, IL
11.2016 - 03.2017
- Assisted clients in accessing medication through insurance and pharmacy coordination.
- Delivered customer support via phone and in-person communication.
- Handled accurate data entry and maintained updated client records.
Head Cook
Decatur Rehabilitation Center
Decatur, IL
07.2015 - 11.2016
- Managed kitchen staff and maintained food safety standards.
- Oversaw food inventory, usage, and expenditures.
- Trained new hires in preparation methods and equipment handling.
- Led staff in daily meal production and service.
Crew Member
Wendy’s
Decatur, IL
02.2014 - 06.2015
- Provided excellent customer service in a fast-paced environment.
- Operated cash register, handled transactions, and ensured order accuracy.
- Cross-trained in various roles to support restaurant efficiency.
Education
Bachelor of Science - Healthcare Administration
Grand Canyon University
Phoenix, AZ01.2028
High School Diploma -
Eisenhower High School
Decatur, IL05.2012
Skills
- Patient communication and advocacy
- Medicaid and Medicare support
- Recordkeeping and documentation
- Appointment scheduling
- Computer proficiency
- Organizational efficiency
- Customer service
- Team collaboration
Timeline
Patient Advocate
Elevate PFS
01.2023 - Current
Line Assembler
Caterpillar
03.2017 - 05.2021
Customer Service Representative
Convey Health Solutions
11.2016 - 03.2017
Head Cook
Decatur Rehabilitation Center
07.2015 - 11.2016
Crew Member
Wendy’s
02.2014 - 06.2015
Bachelor of Science - Healthcare Administration
Grand Canyon University
High School Diploma -
Eisenhower High School
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