Ernesto Acosta Barrios
Tampa,FL
Overview
2
2
years of professional experience
Work History
Medicare Sales Agent
Tranzact Insurance Solutions
Tampa, FL
08.2023 - 05.2024
- Developed and implemented sales strategies to increase Medicare enrollment.
- Provided product information and answered questions about Medicare services.
- Assisted customers with selecting appropriate plans based on their needs.
- Followed up with clients regularly to ensure satisfaction and address any issues.
Pharmacy Technician
CVS Pharmacy
Tampa, FL
01.2023 - 06.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured, and compounded medications following standard procedures.
Front Desk Receptionist
Holiday Inn Express Hotel
10.2022 - 12.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Kept accounts in balance and ran daily reports to verify totals.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Kitchen Staff Member
Chick-fil-A
11.2021 - 10.2022
- Sanitized dining ware and kitchen equipment according to health code standards.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
Education
Associate of Arts - Chemical Engineering
Hillsborough Community College
Tampa, FL12-2025
GED - GED
Gary Adult Center
01.2022
Skills
- Greet Guests
- Data Research and Analysis
- Fraud Prevention
- Positive Attitude and Energetic
- Oral and Written Communications
- Customer Service
- Call Answering and Routing
- Front Desk Operations
- Goal-Oriented
- Cold-calling
- Lead Conversion
- Sales Reporting
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Medicare Sales Agent
Tranzact Insurance Solutions
08.2023 - 05.2024
Pharmacy Technician
CVS Pharmacy
01.2023 - 06.2023
Front Desk Receptionist
Holiday Inn Express Hotel
10.2022 - 12.2022
Kitchen Staff Member
Chick-fil-A
11.2021 - 10.2022
Associate of Arts - Chemical Engineering
Hillsborough Community College
GED - GED
Gary Adult Center