Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Hi, I’m

Ernesto Castillo Jr

San Antonio,USA
Ernesto Castillo Jr

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
years of professional experience
1
Certification

Work History

AT&T (San Antonio)

Cable Splicing Technician
12.2000 - 10.2015

Job overview

  • Place and splice cable per AT&T practices
  • Read and interpret prints, work orders, cable maps, and other documents
  • Splice cable in all environments (aerial, buried, underground, and buildings)
  • Make various attachments to poles and buildings as required using hand and / or motorized tools
  • Coordinate work operations with other employees and customers, as well as maintaining customer records
  • Climbing ladders, pulling wire, lifting and carrying related equipment
  • Operating test equipment and terminal devices
  • Over 20 years of outside plant experience.
  • Maintained a safe work environment through strict adherence to safety protocols, reducing the risk of accidents on job sites.
  • Assisted engineering teams in designing custom solutions for unique networking challenges faced by clients, ensuring project success.

AT&T

Premise Technician
12.2015 - Current

Job overview

  • Streamlined operations by maintaining accurate records of completed tasks, equipment inventory, and customer interactions.
  • Optimized network reliability through meticulous attention to detail when performing cable routing, splicing, termination, and testing tasks.
  • Achieved timely completion of installation projects by effectively managing work schedules and prioritizing tasks.
  • Maximized team productivity through collaboration with colleagues on complex installation or repair projects.
  • Maintained a safe working environment by adhering to safety protocols and using the appropriate tools for each task.
  • Stayed up-to-date on industry advancements through continuous learning, attending training sessions, and pursuing certifications as necessary.
  • Prevented future service disruptions by identifying potential issues during routine maintenance checks and taking proactive measures to address them.
  • Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
  • Built strong relationships with clients through excellent communication skills and an unwavering commitment to delivering high-quality service results.
  • Ensured optimal service quality by conducting thorough inspections and tests after installations or repairs.
  • Assisted in the development of new procedures or guidelines for improved work processes, contributing to increased productivity and effectiveness across the team.
  • Increased customer retention through professional communication, addressing concerns, and providing prompt solutions to problems.
  • Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.

Education

Thomas Jefferson H.S.

Diploma
06.1991

University Overview

Skills

  • Superior troubleshooting
  • Hand-tool proficiency
  • Customer service experience
  • Fiber Optic Splicing
  • Telecommunications Knowledge
  • Installation and maintenance
  • Troubleshooting and repair
  • Educating customers
  • Safety practices
  • VoIP Systems
  • Decision-Making
  • Problem-solving abilities

References

References
  • Daniel Curiel - AT&T, 361-290-9841
  • Patricia Vasquez - AT&T, 210-373-5334
  • Luis Cabezas - AT&T, 210-725-5998

Certification

  • PMP - Project Management Professional

Timeline

Premise Technician
AT&T
12.2015 - Current
Cable Splicing Technician
AT&T (San Antonio)
12.2000 - 10.2015
Thomas Jefferson H.S.
Diploma

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Ernesto Castillo Jr