Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Ernesto Caulineau

Fort Lauderdale,FL

Summary

Loyal employee that is in it for the long-term. Proven track record in enhancing customer satisfaction and streamlining service operations at Publix, leveraging expert problem-solving abilities and Microsoft Excel proficiency. Achieved commendable service standard goals through professional telephone demeanor and exceptional customer relations, contributing to significant team success. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Publix
04.2023 - Current
  • Responded to customer requests for products, services, and company information.
  • Cross-trained and provided backup support for organizational leadership.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Providing premier customer service in-person & over the phone.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Cashier

Publix
03.2020 - 04.2023
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.

Bagger

Publix
12.2018 - 03.2020
  • Assisted with maintaining clean and organized store appearance.
  • Returned unwanted merchandise and retrieved specially requested products.
  • Retrieved grocery carts and baskets from lot and various site locations.
  • Worked together with cashiers to guarantee customer satisfaction.
  • Maintained customer satisfaction by assisting with carrying out goods.
  • Greeted guests entering and exiting store to foster customer satisfaction.

Education

Bachelor of Arts - Accounting

Florida Atlantic University
Boca Raton, FL
05.2026

Associate of Arts - Accounting

Palm Beach State College
Lake Worth, FL
12.2022

High School Diploma -

G-Star School Of The Arts
West Palm Beach, FL
05.2022

Skills

  • Account updating
  • Sales expertise
  • Recordkeeping strengths
  • Professional telephone demeanor
  • Customer Relations
  • Problem Resolution
  • Critical Thinking
  • Problem-solving abilities
  • Customer Service
  • Microsoft Excel
  • POS systems expert
  • Microsoft PowerPoint
  • Money handling abilities

Accomplishments

    International Baccalaureate Program Gstar Highschool, Palm Springs FL

    August 2019 - May 2022

  • Participating and staying consistent in my school's IB program has been my highest achievement. Receiving my IB diploma in2022 school year was the highlight of my academic career.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary

Timeline

Customer Service Representative

Publix
04.2023 - Current

Cashier

Publix
03.2020 - 04.2023

Bagger

Publix
12.2018 - 03.2020

Bachelor of Arts - Accounting

Florida Atlantic University

Associate of Arts - Accounting

Palm Beach State College

High School Diploma -

G-Star School Of The Arts

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Ernesto Caulineau