Ernesto De La Rosa
Chicago,IL
Summary
Dedicated server with exceptional customer service skills and a strong work ethic. Experienced in high-volume dining environments, ensuring guest engagement and satisfaction through effective communication and attention to detail.
Overview
5
5
years of professional experience
Work History
Server
Tio Luis Tacos And Cafe
3856 S Archer Ave,Chicago Il 60632
07.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Collaborated with kitchen staff to maintain consistent food quality and presentation.
- Trained new servers on restaurant policies, menu items, and service standards.
- Maintained cleanliness and organization of dining area throughout shifts.
- Responded promptly to customer inquiries and resolved issues effectively.
- Processed payments efficiently while adhering to cash handling procedures.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experi
Server
Nora Restaurant And Bar
Chicago, IL
08.2024 - 07.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders accurately to ensure timely service.
- Collaborated with kitchen staff to maintain consistent food quality and presentation.
- Trained new servers on restaurant policies, menu items, and service standards.
- Maintained cleanliness and organization of dining area throughout shifts.
- Responded promptly to customer inquiries and resolved issues effectively.
- Assisted in creating a positive dining experience through attentive service.
- Processed payments efficiently while adhering to cash handling procedures.
Server
Terrace 16
Chicago, IL
04.2021 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
GED -
Richard J. Daley College
Chicago, IL06-2008
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- High volume dining
- Food safety practices
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Server
Tio Luis Tacos And Cafe
07.2025 - Current
Server
Nora Restaurant And Bar
08.2024 - 07.2025
Server
Terrace 16
04.2021 - 04.2024
GED -
Richard J. Daley College