Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ernesto Espinoza

Rowlett,TX

Summary

Experienced Team Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. As well as ensuring all operations are completed at the highest of standards

Overview

5
5
years of professional experience

Work History

Shift Manager

CVS Pharmacy
12.2022 - Current
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Promoted a positive work environment through open communication and constructive feedback.

Shopper

Instacart
11.2021 - 11.2022
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
  • Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.
  • Contributed to achieving sales targets by cross-selling related products and suggesting promotional offers.

Ground Support Equipment Technician

USIC Locating Services
09.2021 - 09.2022
  • Reduced equipment downtime by quickly diagnosing and repairing issues in hydraulic systems, power plants, and electrical components.
  • Collaborated with cross-functional teams to achieve operational objectives and meet strict deadlines.
  • Boosted productivity by training new technicians on proper procedures for servicing ground support equipment.
  • Increased team efficiency with diligent documentation of maintenance tasks and equipment conditions.
  • Streamlined inventory management, ensuring timely acquisition of necessary parts for repairs and maintenance.

Server

ACG Texas Restaurants
10.2019 - 09.2021
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Shift Lead Manager

McDonald's
08.2018 - 10.2019
  • Enhanced employee satisfaction through regular performance feedback and recognition initiatives.
  • Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
  • Streamlined operational processes for increased efficiency and reduced waste.
  • Developed staff training programs to improve skillsets and overall team performance.

Education

High School Diploma -

Rowlett High School
Rowlett, TX
06.2021

Skills

  • Safety Compliance
  • Supply Ordering
  • Team Development
  • Schedule Oversight
  • Equipment Troubleshooting
  • Staff Development
  • Inventory Control
  • Delegating Work
  • Cash Handling

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Shift Manager

CVS Pharmacy
12.2022 - Current

Shopper

Instacart
11.2021 - 11.2022

Ground Support Equipment Technician

USIC Locating Services
09.2021 - 09.2022

Server

ACG Texas Restaurants
10.2019 - 09.2021

Shift Lead Manager

McDonald's
08.2018 - 10.2019

High School Diploma -

Rowlett High School

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Ernesto Espinoza