Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
References
Timeline
Generic

Ernesto Estrada

Rahway,NJ

Summary

Seasoned Specialist offering 7 years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of QA terms, tools and methodologies. Committed to improving overall business processes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Lumber Specialist

The Home Depot Inc
Rahway, NJ
04.2017 - 04.2024
  • Developed and implemented specialized procedures for customer service operations.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Provided technical support for customers in resolving complex issues.
  • Exercised versatility in fast-paced, agile work environments.
  • Managed and resolved incidents according to service agreements.
  • Balanced competing priorities through deliberate project and time management practices.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Assessed company operations for compliance with safety standards.

Education

Social Communications

Universidad Tecnologica
El Salvador
03-2001

High School Diploma -

Colegio Don Bosco
Elsa, TX
10-1990

Skills

  • Customer Relations
  • Resource Allocation
  • Supply Management
  • Quality Assurance

Certification

  • Fork lift truck licensed operator
  • Reach truck licensed operator
  • Windows user operator

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Affiliations

  • Disciplined person who practice workouts regularly after the job
  • I like to read as much as I can
  • Responsible and mature person who no need assistant for their own daily and living duties

References

References available upon request.

Timeline

Lumber Specialist

The Home Depot Inc
04.2017 - 04.2024

Social Communications

Universidad Tecnologica

High School Diploma -

Colegio Don Bosco

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Ernesto Estrada