Nicholas Stanley
Garland,TX
Summary
Dynamic Store Manager at Ivey Lumber Sales Inc. with a proven track record in enhancing customer satisfaction and optimizing store performance. Skilled in inventory management and team leadership, I successfully reduced shrinkage through effective loss prevention strategies while fostering a collaborative environment that boosted employee engagement and customer loyalty.
Overview
3
3
years of professional experience
Work History
Store Manager / Lumber Sales
Ivey Lumber Sales Inc.
Dallas, TX
11.2024 - Current
- Led daily operations to enhance customer satisfaction and optimize store performance.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented inventory management systems to improve stock accuracy and reduce waste.
- Analyzed sales data to identify trends, informing strategic merchandising decisions.
- Managed vendor relationships, negotiating favorable terms for product procurement.
- Ensured compliance with safety regulations and company policies, maintaining a secure shopping environment.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Assisted customers with lumber orders in person and over the phone.
- Put together lumber packages from material lists sent via email.
- Reprimanded employees for infractions.
Assistant Manager / Sales Associate
Ivey Lumber Sales Inc.
Dallas, TX
06.2023 - 11.2024
- Assisted customers with lumber orders in store and over the phone.
- Put together lumber packages from emailed material lists.
- Assisted store manager with internal issues and customer complaints.
- Assisted with yearly lumberyard inventory.
- Assisted with stock and special orders.
Hardware Associate
Ivey Lumber Sales Inc.
Dallas, TX
10.2022 - 06.2023
- Greeted and assisted customers.
- Maintained inventory with weekly merchandise order.
- Checked in and stocked weekly order.
- Assisted with cashier duties.
- Matched and mixed paint for paint department.
- Copied keys.
Education
General Studies
L.V. Berkner High School.
Richardson, TX05.2009
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Inventory management
- Store merchandising
- Employee training
- Inventory control
- POS systems
- Goals and performance
- Team motivation
- Operations management
- Supply ordering
- Policies and procedures
- Staff supervision
- Opening and closing procedures
- Documentation and reporting
- Relationship building and management
- Loss prevention
- Pricing strategies
- Vendor management
- Employee terminations
Timeline
Store Manager / Lumber Sales
Ivey Lumber Sales Inc.
11.2024 - Current
Assistant Manager / Sales Associate
Ivey Lumber Sales Inc.
06.2023 - 11.2024
Hardware Associate
Ivey Lumber Sales Inc.
10.2022 - 06.2023
General Studies
L.V. Berkner High School.