ERNESTO GARCIA NOGUEZ
Rosenberg,TX
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Encapsulite International
02.2023 - Current
- Streamlined call center processes for improved efficiency and reduced wait time
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Expanded revenue by effectively prioritizing jobs and processing work orders.
Associate
Walmart
03.2021 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up
- Reviews orders prior to pick up for accuracy and purchase-by dates
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy
- Consistently met deadlines and quality goals for accuracy and timeliness
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
- Worked productively with customers to meet order requirements and service expectations.
Stockman
Hobby Lobby Warehouse
09.2020 - 02.2022
- Changed sales floor signs to show current pricing and support product promotions
- Helped customers locate desired items and transfer oversized items to vehicles
- Maintained safety procedures and practices
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays
- Created balanced pallets to support efficient and safe sales floor replenishment
- Blocked and faced products on displays and shelves in accordance with company policy
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
La Michoacana Natural Ice Cream
Mary Fernandez
05.2016 - 03.2021
- Explained ice cream flavors, toppings, sundaes and other frozen concoctions to customers
- Maintained menu knowledge to provide recommendations and answers to customer questions
- Processed sales transactions for cash, debit and credit purchases
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
- Reconciled receipt totals, cash and credit payments to address shortages.
Education
High-school -
Foster High School
Richmond, TX06.2020
Skills
- Training
- Cash Handling
- Sales expertise
- Product and service sales
- Time management
- Paperwork Processing
- Problem-Solving Abilities
- Bilingual in English and Spanish
- Active communication
- Active lisening skills
Languages
English
Spanish
Timeline
Customer Service Representative
Encapsulite International
02.2023 - Current
Associate
Walmart
03.2021 - Current
Stockman
Hobby Lobby Warehouse
09.2020 - 02.2022
La Michoacana Natural Ice Cream
Mary Fernandez
05.2016 - 03.2021
High-school -
Foster High School
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