Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst
Ernesto Gonzales

Ernesto Gonzales

Courier
Dallas,Texas

Summary

Focused professional with 5+ years of experience and proven knowledge of customer communications, customer satisfaction, and service delivery through out the DFW. Aiming to leverage my skills to successfully fill an important roll. Reliable, resourceful and innovative equipped with excellent observational skills and creative vision. Comfortable working in any environment. Results-focused professional with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Pharmaceutical Delivery Driver

Texas Health Rx Pharmacy
Fort Worth, TX
2022.12 - 2023.03
  • Applied effective time management techniques to meet tight deadlines.
  • Delivered services to customer locations within specific timeframes.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Logged mileage, stops, orders and carton counts for each route.
  • Processed payments, made change, and provided receipts.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.

Courier Contractor

Integrity Logistics Transportation
Dallas, TX
01.2022 - 12.2022
  • Coordinated parcel delivery using strong time management skills.
  • Quickly responded to customer inquiries to improve business relationships.
  • Communicated with dispatchers, management and colleagues to form lasting partnerships.
  • Documented pickups and deliveries and submitted reports after shift.
  • Developed delivery route understanding to avoid high traffic and construction areas.
  • Checked and secured package loads before deliveries.
  • Picked up medical specimens from local care providers for delivery to laboratory.
  • Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.
  • Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.

Driver

Uber
Dallas, TX
04.2019 - 12.2021
  • Drove passengers from pick-up points to deliver to destination.
  • Used advanced driving techniques to better improve time management and safety.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Arranged to pick up customers or groups.
  • Helped passengers feel comfortable by keeping pleasant temperatures and clean interior.
  • Complied with traffic regulations to safely operate vehicles.
  • Achieved consistently high customer scores due to exceptional service.
  • Picked up clients from specific locations to transport and drop off at destinations.

Barback

Bombshells Restaurant And Bar
Dallas, TX
08.2017 - 04.2019
  • Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
  • Maintained spotless, well-stocked bar organized and ready for customer demands.
  • Replenished bar glasses, garnishes and condiments.
  • Took food and drinks to bar and table customers.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
  • Cleaned up spills and brought replacement items to tables.
  • Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.

Server

Sissy's Southern Chicken
Dallas, TX
10.2016 - 07.2017
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Trained new employees on restaurant procedures and plating techniques.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Teller

Chase Bank
Dallas, TX
08.2015 - 09.2016
  • Maintained confidentiality of bank records and client information.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Adhered to financial services security and audit procedures.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Balanced bank's vault of daily cash for withdrawals and deposits.

Education

High School Diploma -

Sunset High School
Dallas, TX
06.2012

Some College (No Degree) - Mass Communication

Mountain View College
Dallas, TX

Skills

  • Customer relationships
  • Service assistance
  • Public speaking
  • Proficient in Adobe programs: Lightroom, Photoshop, Premier Pro
  • Reliable & trustworthy
  • Brand development and awareness
  • Strategic networking
  • Relationship building
  • Friendly, positive attitude
  • Calm under pressure
  • Flexible creative approach
  • Social media
  • Campaign planning

Certification

  • Basic Life Support (National CPR Foundation) - 2020
  • CPR/AED ( National CPR Foundation) - 2020

Timeline

Pharmaceutical Delivery Driver

Texas Health Rx Pharmacy
2022.12 - 2023.03

Courier Contractor

Integrity Logistics Transportation
01.2022 - 12.2022

Driver

Uber
04.2019 - 12.2021

Barback

Bombshells Restaurant And Bar
08.2017 - 04.2019

Server

Sissy's Southern Chicken
10.2016 - 07.2017

Teller

Chase Bank
08.2015 - 09.2016

High School Diploma -

Sunset High School

Some College (No Degree) - Mass Communication

Mountain View College

Similar Profiles

CREATE PROFILE
Ernesto GonzalesCourier