Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ernesto Herrera

Pasadena,Texas

Summary

Dependable Sales Associate successful providing fast, high-quality customer service to guests. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, and management.

Overview

6
6
years of professional experience

Work History

Server

Brenner's Steakhouse
05.2023 - Current
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Manager

The Rouxpour Restaurant & Bar
11.2022 - 05.2023
  • Accomplished multiple tasks within established timeframes.
  • Improved marketing to attract new customers and promote business.
  • Trained staff to improve their alcohol and service knowledge to improve quality of service and improve sales.

Head Bartender

The Rouxpour Restaurant & Bar
08.2021 - 10.2022
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Supervisor

Gringos Tex Mex
05.2017 - 08.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.

Education

No Degree - Business And Managerial Economics

San Jacinto College District
Pasadena, TX

High School Diploma -

Deer Park High School
Deer Park, TX
05.2017

Skills

  • Suggestive Selling
  • Guest Relations Management
  • Sales Expertise
  • Natural Leadership
  • Hospitality Service Expertise
  • Sales Techniques
  • Performance Improvement
  • Anticipating Guest Needs

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working

Timeline

Server

Brenner's Steakhouse
05.2023 - Current

Manager

The Rouxpour Restaurant & Bar
11.2022 - 05.2023

Head Bartender

The Rouxpour Restaurant & Bar
08.2021 - 10.2022

Supervisor

Gringos Tex Mex
05.2017 - 08.2021

No Degree - Business And Managerial Economics

San Jacinto College District

High School Diploma -

Deer Park High School

Similar Profiles

CREATE PROFILE
Ernesto Herrera