Ernesto Mendez Machin
Miami,FL
Summary
Customer-focused professional with background in airport customer service. Gained experience assisting passengers, managing boarding procedures, and resolving travel issues. Strengths include strong communication skills, problem-solving abilities, and adaptability to changing situations. Previous work marked by consistently high passenger satisfaction and smooth operations.
Guest-oriented reservation agent with advanced customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations. Friendly, organized and hardworking with strong computer skills.
Overview
1
1
year of professional experience
Work History
Airport Customer Service Agent
Ultra Aviation, Miami International Airport
Miami, FL
11.2024 - Current
- Handled customer inquiries regarding flights, baggage, and airport services.
- Collaborated with team members to ensure timely service during peak hours.
- Managed lost luggage claims and provided follow-up assistance to passengers.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
Skills
- Customer service
- Conflict resolution
- Team collaboration
- Baggage handling
- Time management
- Effective communication
- Attention to detail
Timeline
Airport Customer Service Agent
Ultra Aviation, Miami International Airport
11.2024 - Current