Ernesto Munguia
Miami
Summary
Committed professional provides excellent customer service and works to carry out events to highest of standards. Knowledgeable and experienced in budgeting, vendor management and event promotion and marketing. Adept at problem-solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Return Agent
Enterprise Holdings Inc., Rent-A-Car
03.2024 - Current
- Collaborated with team members to maintain smooth operations during peak hours, minimizing wait times for customers.
- Communicated effectively with management and other departments to address any inventory or maintenance concerns.
- Streamlined return process for quicker vehicle turnover, ensuring timely availability for new customers.
- Expedited billing procedures by accurately calculating charges, applying discounts, and processing payments promptly.
- Enhanced customer satisfaction by efficiently processing rental returns and addressing any concerns.
- Demonstrated strong problem-solving skills when faced with unique challenges or complex situations involving client returns.
- Managed vehicle inspections with attention to detail, promptly identifying and documenting any damages or discrepancies.
- Handled high-pressure situations professionally, maintaining composure and finding solutions that satisfied both customers and company requirements.
- Resolved customer disputes to maintain positive relationships and increase customer base.
Brand Ambassador Part Time
Miami Marlins
03.2022 - Current
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Planned future sampling opportunities and special events.
- Managed inventory levels at promotional events to ensure adequate product supply while minimizing waste or shortages.
- Worked with team to achieve sales goals for products.
- Maintained clean, organized and professional work environment.
- Educated customers on product features and answered questions regarding product use.
Event Manager Part Time
Playbook Sports
01.2022 - Current
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Streamlined event planning processes by implementing efficient project management strategies.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Recruited trained, and managed teams of volunteers to assist with event operations and logistics.
- Coordinated, photographers, and musicians for events.
- Maximized sponsorship opportunities through targeted outreach efforts and persuasive communication skills.
- Utilized social media to promote events and increase attendance.
Education
Bachelor of Arts -
Miami Dade College
Miami, FL05.2025
Skills
- Sales experience
- Maintenance Management
- Customer Service
- Team leadership and supervision
- Event Marketing
- Social Media Management
- Budgeting and finance
- Brand Awareness
- Talent Recruitment
- Decision-Making
- Teamwork and Collaboration
- Problem-Solving
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Return Agent
Enterprise Holdings Inc., Rent-A-Car
03.2024 - Current
Brand Ambassador Part Time
Miami Marlins
03.2022 - Current
Event Manager Part Time
Playbook Sports
01.2022 - Current
Bachelor of Arts -
Miami Dade College
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