Ernesto Lugo
West Jordan,USA
Summary
Experienced and motivated retail professional with a strong background in fast-paced environments. Consistently surpasses sales targets and prioritizes customer satisfaction. Proficient in delivering top-notch customer service, upselling products, and fostering lasting customer connections.
Conscientious sanitation professional skilled at safely and efficiently collecting Type and Type materials. Smoothly complete daily routes by using excellent multitasking and planning abilities. Competent team player with physical strength to lift heavy loads over extended time periods.
Overview
10
10
years of professional experience
Work History
Lead Cleaner Manager
Self Maid Moms
Salt Lake City, UT
09.2024 - Current
- Demonstrated adaptability during times of change or unexpected challenges, ensuring continued success within dynamic environments.
- Performed regular inspections to evaluate quality of work completed and pinpoint areas for enhancement.
- Contributed to positive workplace morale by fostering open communication channels with colleagues from diverse backgrounds.
- Safeguarded the health of occupants by adhering to strict sanitation guidelines when handling hazardous materials or chemicals used in cleaning processes.
- Collaborated with team members to develop best practices for efficient and effective cleaning procedures.
Security Officer
Securitas Security Services USA
Salt Lake City, UT
04.2022 - 09.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
ACCOUNT MANAGER
AT&T
West Valley, UTAH
03.2021 - 01.2022
- Meet with residential consumers in their homes during their product installation in order to set-up their applications and features. Present customer promotions and offers. Present integrated solutions options to the customer and recommend solutions. Achieve sales and service objectives.
- Maintained knowledge of company products and made recommendations based on client needs and prices.
- Provided product information to customers and aligned products with customer needs to boost satisfaction.
- Cultivated strong client relationships through proactive communication and problem-solving.
- Cold called potential customers to generate leads.
- Followed up with customers after sales to gain feedback.
- Arranged in-person meetings and visited with clients to improve success of sales pitches.
STORE MANAGER
SPRINT
South Jordan, UTAH
07.2015 - 01.2021
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Leveraged new sales strategies to increase store revenue.
- Set sales targets and budgets for team leads and employees to follow.
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
- Interviewed and hired prospective employees according to team needs.
- Prepared staff work schedules and assigned specific duties.
Education
HIGH SCHOOL DIPLOMA - undefined
Instituto, Educativo, Judibana
Punto Fijo, FALCON07.1998
Skills
- Customer Service
- Staff Training
- Product Merchandising
- Customer Relations
- Passenger Security
- Customer Satisfaction
- Safety
- Staff Management
- Goals and Performance
- Policies and Procedures
- Sales Professional
- Transporting Passengers
LANGUAGES
Spanish
Bilingual
Timeline
Lead Cleaner Manager
Self Maid Moms
09.2024 - Current
Security Officer
Securitas Security Services USA
04.2022 - 09.2024
ACCOUNT MANAGER
AT&T
03.2021 - 01.2022
STORE MANAGER
SPRINT
07.2015 - 01.2021
HIGH SCHOOL DIPLOMA - undefined
Instituto, Educativo, Judibana