Ernesto Ortiz
Orlando
Summary
Resourceful professional with a background in direct sales and customer engagement. Known for maximizing productivity and completing tasks efficiently. Possess specialized skills in persuasive communication, strategic planning, and customer relationship management. Excel in utilizing empathy, active listening, and adaptability to enhance customer interactions and achieve results.
Overview
11
11
years of professional experience
Work History
Door-to-Door Sales Representative
Nusun Power
Orlando
11.2023 - Current
- Assisted in the preparation of promotional materials and displays.
- Developed a rapport with potential customers by engaging in friendly conversation.
- Maintained accurate records of sales activity using computer software programs.
- Attended weekly team meetings to discuss sales strategies and targets.
- Conducted research into current market trends to identify opportunities for growth.
- Explained the benefits of purchasing the product compared to competitors' offerings.
- Demonstrated how to use the product and its features.
- Identified potential risks associated with door-to-door selling activities.
- Maintained up-to-date knowledge on new products and services.
- Generated leads through cold calling prospective clients.
- Provided detailed information about the products being sold and answered customer questions.
- Developed relationships with key decision makers within target accounts.
- Confirmed customer satisfaction with all aspects of sales process, including delivery time frames and price points.
Sales Associate
Tmoblie
Orlando
03.2014 - 06.2023
- Attended weekly team meetings to review performance goals and objectives.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in market place
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Used technology resources to assist customers in locating and selecting items.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Adhered to company initiatives and achieved established goals.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Education
High School Diploma -
Loyola High School
Santo Domingo, Domincan Republic 05-1996
Skills
- Sales strategy
- Lead generation
- Customer relationship management
- Market research
- Cold calling
- Effective communication
- Team collaboration
- Sales performance tracking
- Promotional material preparation
Accomplishments
- Employee of the month.
- 1 in store goals
- 1in district in sales achievements
- PEAK Award
Languages
Spanish
Native/ Bilingual
Timeline
Door-to-Door Sales Representative
Nusun Power
11.2023 - Current
Sales Associate
Tmoblie
03.2014 - 06.2023
High School Diploma -
Loyola High School