ERNESTO OSCAR GIUSTI
Miami Beach,USA
Summary
Native Italian and US citizen who just relocated to the US. Dynamic hospitality professional with extensive experience, excelling in mixology and customer service. Proven track record in training staff and enhancing operational efficiency. Adept at managing budgets and ensuring health code compliance, while consistently delivering exceptional guest experiences and resolving complaints with a positive attitude.
Overview
12
12
years of professional experience
Work History
Bartender
Mad Live
01.2025 - Current
- Greet customers, offer menus, and inform them of specials.
- Take customers' food and drink orders.
- Pour and serve wine, beer, and other drinks.
- Mix drinks according to recipes.
- Check customers' identification to ensure that they are of legal drinking age.
- Clean bars, tables, and work areas.
Restaurant Bartender/Server
Ocean Ten
Miami Beach, FL, USA
06.2022 - 03.2026
- Trained new staff on beverage preparation and customer service protocols.
- Managed inventory levels, ordering supplies to minimize waste and ensure availability.
- Developed seasonal drink menus based on customer preferences and trends.
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Collaborated with kitchen staff to create harmonious dining experiences for patrons.
- Resolved customer complaints efficiently, fostering a positive atmosphere at the bar.
Restaurant Server
Casa Tua Cucina
Miami, FL
01.2022 - 06.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Managed dining room operations, ensuring cleanliness and organization.
- Trained new staff on menu knowledge and service protocols.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained accurate order processing using point-of-sale systems.
- Handled guest inquiries and resolved complaints effectively.
Restaurant Server
Casa Tua Hotel and Restaurant
Miami Beach, FL, USA
12.2018 - 12.2021
- Prepare restaurant tables with special attention to sanitation and order.
- Attend to customers upon entrance.
- Present restaurant menus and help customers select food/beverages.
- Take and serve orders.
- Answer questions or make recommendations for complementary products.
- Collaborate with other restaurant servers and kitchen/bar staff.
- Deal with complaints or problems with a positive attitude.
- Issue bills and accept payment.
Supervisor Operation/Customer Service
Swissport, Alitalia
Miami, FL, USA
01.2018 - 01.2020
- Able and willing to work in a culturally diverse atmosphere and professionally interact with passengers and crew under stressful conditions.
- Willing and able to work for extended periods of time as well as a varied schedule, including early mornings, nights, overnights and weekends.
- Assist passengers during check-in responsible for ground operations and resolve issues such as reservation, ticketing, seats and baggage.
- Ability to accommodate customers' special needs/disabilities.
- Provide boarding flight announcement to communicate information about the flight and passengers.
- Responsible for all the passengers SkyTeam Airlines Alliance.
- Check in agent responsible for international flights.
- Ticketing service, responsible for issuing new reservations in case of cancellation or delay of flight.
Manager
Il Peperoncino
Rome, Italy
01.2014 - 01.2017
- Recruiting, training and supervising staff
- Agreeing and managing budgets
- Planning menus
- Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
- Promoting and marketing the business
- Overseeing stock levels
- Ordering supplies
- Handling customer enquiries and complaints
- Taking reservations
- Greeting and advising customers
- Problem solving
Education
Diploma - Informatic
ITIS Faraday
Rome08.2006
Skills
- Mixology
- Hospitality service expertise
- Strong multitasking
- Health codes compliance
- Memory retention
- Menu memorization
- Performance improvement
- Customer service
LANGUAGE
Italiano Native
English Native
Spanish Fluent
Portuguese Advanced
Timeline
Bartender
Mad Live
01.2025 - Current
Restaurant Bartender/Server
Ocean Ten
06.2022 - 03.2026
Restaurant Server
Casa Tua Cucina
01.2022 - 06.2022
Restaurant Server
Casa Tua Hotel and Restaurant
12.2018 - 12.2021
Supervisor Operation/Customer Service
Swissport, Alitalia
01.2018 - 01.2020
Manager
Il Peperoncino
01.2014 - 01.2017
Diploma - Informatic
ITIS Faraday