Ernesto Rivero
Miami,FL
Summary
Reliable Grocery Clerk with experience in customer service, stock management, and store cleanliness. Strong organizational skills and adaptability in fast-paced environments. Proven track record of improving customer satisfaction and streamlining store operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Grocery Clerk
Publix
Doral
06.2022 - Current
- Assisted customers with locating items in the store, answered questions about products and prices.
- Verified prices on tags against price sheets for accuracy and updated tags when necessary.
- Performed opening and closing duties such as setting up displays, counting money in register drawers and restocking items.
- Stocked shelves, rotated merchandise and ensured product freshness.
- Maintained cleanliness of the store by sweeping floors, mopping up spills and organizing shelves.
- Greeted customers as they entered the store, provided friendly customer service and responded to inquiries.
- Provided assistance with loading groceries into customer vehicles upon request.
- Adhered to all safety regulations while operating equipment such as forklifts or pallet jacks.
- Organized backroom storage areas according to company standards for safety and efficiency.
- Utilized knowledge of store layout to direct customers towards desired items quickly.
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
- Worked closely with management team to develop promotional strategies that increased sales.
- Answered questions and inquiries per shift regarding products, prices and availability.
- Pulled items from stock using lift equipment and added to shelves or bins.
- Welcomed customers, offering assistance to help find store items.
- Built and maintained productive relationships with employees.
- Assisted customers with locating items and providing recommendations based on preferences.
- Responded to customer inquiries and resolved issues to ensure satisfaction.
- Unloaded delivery trucks and organized stock room to optimize space and efficiency.
- Conducted regular cleaning tasks, including sweeping, mopping, and dusting.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Set up displays for seasonal promotions or events in accordance with company guidelines.
- Maintained and organized store displays to enhance product visibility and expedite product location activities.
Education
Some College (No Degree) - Finance
Miami Dade College
Miami, FLSkills
- Customer Service-Oriented
- Pallet Jack Operation
- Replenishing stock
- Stocking shelves
- Team contribution
- Heavy Lifting
- Store appearance
- [Language] Fluency
- Teamwork and Collaboration
- Attention to Detail
- Stock Rotation
- Customer Service
- Punctual and Reliable
- Assisting customers
- Coaching new hires
Languages
Spanish
Native/ Bilingual
English
Full Professional
Certification
- High school Diploma
Affiliations
- Have modeling as a hobbie
- Likes to lift heavy things
Timeline
Grocery Clerk
Publix
06.2022 - Current
Some College (No Degree) - Finance
Miami Dade College
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