Ernesto Valiente
North Las Vegas
Summary
Organized Mortgage Loan Officer with 3 years of experience in FHA, Conventional, VA loans. Extensive real estate knowledge and success in client education. Adept at mathematical accuracy and following financial regulations.
Overview
14
14
years of professional experience
Work History
Mortgage Loan Officer
Americana Home Loans
12.2020 - Current
- Worked with underwriters to fix application problems and resolve issues.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Explained different types of loans pertaining to client situations.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Assisted customers with completing loan applications and other paperwork.
- Explained very technical financial information to applicants in easy to understand language.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Table Games Supervisor
Palms Casino And Resort
07.2016 - 05.2020
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Watched closely to catch errors and notified surveillance of irregularities.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Monitored chips purchases, table inventories and player win ratios.
- Oversaw area games to maintain security and compliance.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Performed paperwork required for monetary transactions.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
- Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Established and maintained banks and table bet limits for each supervised game.
- Watched gamblers on floor to isolate cheaters by identifying card counting or marking cards.
- Enforced safety rules and removed safety hazards while monitoring gaming floors.
Dual Rate Table Games Supervisor
Palms Casino And Resort
09.2014 - 07.2016
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Watched closely to catch errors and notified surveillance of irregularities.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Monitored chips purchases, table inventories and player win ratios.
- Oversaw area games to maintain security and compliance.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Performed paperwork required for monetary transactions.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
Table Games Dealer
Palms Casino And Resort
05.2011 - 09.2014
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Learned and followed company procedures to maintain consistency and standards.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Answered players questions and resolved disputes to provide excellent customer service.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored players behavior, taking appropriate action against rule violations.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Enforced game rules to maintain fair paly and avoid disputes.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Dealt cards and compared hands to determine winners of games such as blackjack.
- Controlled equipment such as roulette wheels to run games.
- Maintained rules for games and identified instances of cheating, notifying security team.
Education
Bachelor of Science - Mechanical Engineering
IPJAE
Havana, Cuba07.1991
Skills
- Mortgage Loan Origination
- Client Interviews
- Financial Analysis
- Pre-Approval Process
- Document Analysis
- Loan Application Management
- Complete Loan Applications
- Serve Customer Needs
- NMLS Registration
- Loan Approval
- Loan Product Promotion
Languages
Spanish
Native or Bilingual
Timeline
Mortgage Loan Officer
Americana Home Loans
12.2020 - Current
Table Games Supervisor
Palms Casino And Resort
07.2016 - 05.2020
Dual Rate Table Games Supervisor
Palms Casino And Resort
09.2014 - 07.2016
Table Games Dealer
Palms Casino And Resort
05.2011 - 09.2014
Bachelor of Science - Mechanical Engineering
IPJAE
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