Ernest Tawiah
Odenton,Maryland
Summary
Offering excellent project management, multi-tasking, and communication skills to coordinate multiple, concurrent projects with competing demands. Makes sound decisions in high-pressure settings and utilize analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer service skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Analyst
Dovina Technology
Odenton
03.2022 - Current
- Analyzed customer data to determine trends in purchasing behavior.
- Conducted interviews with subject matter experts to gather information on existing systems and procedures.
- Identified gaps between current state and desired future state operations.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Created detailed process flows and user stories to document system requirements and design solutions.
Scrum Master
Dovina Technology
Odenton
01.2020 - 02.2022
- Conducted demos of completed work at the end of each sprint cycle.
- Organized meetings between stakeholders from different departments to discuss potential solutions or strategies.
- Enforced scrum values such as transparency, respect, commitment, courage, focus, openness and inspection.
- Created dashboards using various tools such as JIRA, Confluence, Trello, to track project progress and milestones.
- Participated in feature design discussions offering insights from an Agile perspective when necessary.
- Facilitated Scrum ceremonies, such as Sprint Planning, Daily Stand-Ups, Retrospectives and Reviews.
Head of Sales & Marketing
Lexta Ghana
Accra
01.2017 - 12.2019
- Developed and implemented strategic marketing plans to increase brand awareness and reach target markets.
- Managed a team of sales representatives to ensure they met their goals and objectives.
- Monitored performance metrics to assess success of campaigns and initiatives.
- Established relationships with key partners in order to expand business opportunities.
- Created budgeting plans for all marketing activities, tracked expenses, and ensured compliance with company policies.
- Developed pricing structures that maximized profitability while staying competitive in the marketplace.
Education
MBA - International Business
Kwame Nkrumah University of Science And Technology
Ghana 08-2022
Bachelor of Science - Business Administration
Kwame Nkrumah University of Science And Technology
Ghana 06-2019
Skills
- Software development life cycle
- SQL Proficiency
- Microsoft Excel Mastery
- Business process modeling
- Business Planning
- Data-driven decision-making
- Sales Pipeline Management
- Marketing Analytics
- Salesforce CRM Software
- Strategic Planning
- Budget Development
- Contract Negotiation
Certification
Agile Scrum Master Certification
Languages
English
First Language
Timeline
Business Analyst
Dovina Technology
03.2022 - Current
Scrum Master
Dovina Technology
01.2020 - 02.2022
Head of Sales & Marketing
Lexta Ghana
01.2017 - 12.2019
MBA - International Business
Kwame Nkrumah University of Science And Technology
Bachelor of Science - Business Administration
Kwame Nkrumah University of Science And Technology
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