Ernstein Kasi
Mitchell Envelope Company
New London,IA
2
years of professional experience
Diligent Direct Support Professional with solid background in providing compassionate support to individuals. Adept at managing daily activities and ensuring clients' well-being through personalized care plans. Demonstrates proficiency in communication and problem-solving skills.
Work History
Direct Support Professional
1 Year 9 Months- Supported individuals with disabilities in daily living activities to enhance independence and quality of life.
- Implemented personalized care plans to meet unique needs and preferences of clients.
- Facilitated communication between clients and families, promoting understanding and collaboration.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Production Worker
1 Year 9 Months- Operated envelope manufacturing machines to ensure consistent production quality.
- Monitored production line for efficiency and identified areas for improvement.
- Conducted routine maintenance on equipment to minimize downtime and enhance performance.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
Customer Service Representative
11 Months- Collaborate with team members to streamline operations during peak hours.
- Engage with customers to promote loyalty programs and special offers, improving retention rates.
- Adapt quickly to various customer needs while maintaining a positive attitude under pressure.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma - General Sciences
Skills
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Relationship building
Timeline
Direct Support Professional
REM (Sevita)
01.2025 - CurrentRead More
Production Worker
Mitchell Envelope Company
01.2025 - CurrentRead More
Customer Service Representative
Walmart
01.2025 - 12.2025Read More
Government Bilingual High School
High School Diploma from General Sciences
Read More