Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Sophia Baldoumas

Hamtramck

Summary

Dynamic professional with extensive experience in customer service and sales analysis at Bozeks Market. Proven ability to enhance operational efficiency and optimize inventory through data-driven insights. Skilled in cash handling and problem-solving, consistently ensuring high customer satisfaction and effective team collaboration.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Head Cashier

Bozeks Market
Hamtramck
10.2021 - Current
  • Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
  • Identified opportunities for improving operational efficiency through process optimization initiatives.
  • Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
  • Analyzed sales data to identify trends in customer purchasing behavior that could be used to optimize inventory selection and pricing strategies.

Restaurant Waiter

Maine Street Restaurant
Hamtramck
11.2019 - 04.2025
  • Verified that prepared food met all standards for quality and quantity before serving it to customers.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Resolved customer complaints in a polite manner according to company policy.
  • Answered phone calls providing information about restaurant services, hours of operation, menu items .

Education

Associate of Science -

Wayne County Community College
Detroit, MI
01-2026

High School Diploma -

Hamtramck High School
05-2023

Skills

  • Customer service
  • Sales analysis
  • Inventory management
  • Cash handling
  • Problem solving
  • Team collaboration
  • Effective communication
  • Attention to detail
  • Time management

Languages

Spanish
Limited

Certification

  • CPR certification

Timeline

Head Cashier

Bozeks Market
10.2021 - Current

Restaurant Waiter

Maine Street Restaurant
11.2019 - 04.2025

Associate of Science -

Wayne County Community College

High School Diploma -

Hamtramck High School

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