Erricka Walker
New York,NY
Summary
Service-oriented Sales Associate and Customer Service Representative with 5 year background in a retail environment and 2 year background in a call center environment. Core competencies includes computer proficient, ability to work under pressure and detail oriented as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Con Edison
11.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Learned all required tasks quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Developed strong cooperative relationships with coworkers and managers.
- Provided backup support for other Customer Service Representatives during peak periods or staff absences, ensuring uninterrupted service to customers.
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
- Responded proactively and positively to rapid change.
Men's and Kid's Sales Associate
Marshalls
12.2020 - Current
- Quickly connected with each customer to offer assistance and promote products
- Maintained knowledge of current sales and promotions, return and exchange policies, and security practices
- Supported company mission and positive store culture through honesty, integrity, and high-quality customer experiences
- Used POS system to scan customer purchases, calculate prices, and process transactions
- Supported loss prevention efforts by monitoring suspicious behavior and accurately keying transactions
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained good working relationship with co-workers and management
- Boosted team success by working well with all members and cross-training in different positions and departments.
Beauty Sales Associate
Bed Bath & Beyond
10.2016 - 05.2018
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Count money and audit money drawers
- Supervise others and provide on-the-job training
- Verified prices and calculated totals using scanners and point of sale (POS) systems
- Provided expert service by communicating information to customers and following up on promises
- Built strong knowledge of product line to assist customers in selecting products meeting highly personal needs
Education
High School Diploma -
Urban Assembly School of Business For Young Women
New York, NY06.2016
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Billing Inquiries
- Ability to work under pressure
- Teamwork and Collaboration
- Leadership Qualities
- Mathematical abilities
- Detail Oriented
- Customer Relations
Timeline
Customer Service Representative
Con Edison
11.2021 - Current
Men's and Kid's Sales Associate
Marshalls
12.2020 - Current
Beauty Sales Associate
Bed Bath & Beyond
10.2016 - 05.2018
High School Diploma -
Urban Assembly School of Business For Young Women
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