Summary
Overview
Work History
Education
Skills
Timeline
Generic

Errin Owens

Nashville,TN

Summary

Dynamic operations leader with a proven track record at ESS, excelling in strategic planning and organizational development. Enhanced customer satisfaction through innovative process improvements and effective team management. Skilled in budget control and fostering strong client relationships, driving profitability and operational efficiency. Committed to delivering exceptional results in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Vice President of Operations

ESS
02.2023 - 07.2025
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Streamlined operations by identifying inefficiencies and implementing process improvements, that assisted the school district staff and students.
  • Supported project management team for optimal performance.
  • Managed cross-functional teams of 20+ employees that included account managers, hiring coordinators and recruiters to ensure seamless collaboration for optimal business outcomes.
  • Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
  • Enhanced customer satisfaction by developing and implementing strategies to improve service quality for the school district.
  • Supported Executive Team in reviewing, identifying, and prioritizing strategic initiatives.
  • Set clear goals to monitor targets and offered real-time input on performance and motivation.
  • Increased profitability with cost control measures and revenue generation initiatives. Responsible for managing a budget of $20-25M

Implementation Specialist

ESS
06.2021 - 02.2023
  • Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
  • Developed strong relationships with school districts, fostering trust and confidence in the implementation process.
  • Delivered exceptionally high level of professionalism and support to each district, upholding company's commitment to service.
  • Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
  • Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
  • Contributed to the continuous improvement of implementation processes through regular feedback sessions and lessons learned discussions.
  • Ensured seamless system integration, conducting thorough testing and troubleshooting before final deployment.

Marketing Associate

S. A. Comunale Co. Inc.
12.2017 - 06.2021
  • Boosted brand visibility by developing and executing targeted marketing campaigns.
  • Enhanced social media presence with creative content and effective targeting.
  • Coordinated successful trade shows and events, increasing brand exposure and generating new business leads.
  • Supported the design process of various promotional materials including brochures, flyers, banners, and advertisements.
  • Designed and distributed informative newsletters, keeping target audience well-informed and interested.
  • Organized trade show appearances, significantly increasing professional network and potential leads.
  • Researched and evaluated potential new markets and products.
  • Tracked key metrics and developed spreadsheets and data models.

Property Damage Claims Representative

Western Reserve Group
04.2012 - 04.2017
  • Developed strong relationships with vendors and contractors, ensuring high-quality repairs at competitive pricing for clients.
  • Enhanced customer satisfaction by promptly and accurately handling property damage claims.
  • Coordinated with policyholders on repair works, ensuring timely completion and adherence to quality standards.
  • Attended industry conferences to stay updated on relevant trends, applying new insights to enhance department performance.
  • Negotiated fair settlements with claimants, protecting company interests while ensuring customer satisfaction.
  • Conducted regular reviews of open cases for progress monitoring, enabling faster resolution times for clients'' claims.
  • Collaborated with adjusters and contractors to assess property damages, resulting in accurate claim estimates.
  • Delivered excellent customer service by empathetically addressing claimant concerns and providing timely updates on claim status.
  • Managed a caseload of diverse property damage claims, prioritizing workloads to meet deadlines and maintain productivity levels.
  • Examined claims forms and other records to determine insurance coverage.

Marketing Coordinator

G. Stephens, Inc
02.2011 - 04.2012
  • Answered general marketing department inquiries by email, phone, and mail.
  • Developed visually engaging marketing materials to support product launches and promotions.
  • Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
  • Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
  • Planned and executed internal and external marketing events.
  • Enhanced brand visibility by developing and implementing targeted marketing campaigns.
  • Managed budget allocation and resource utilization to maximize marketing ROI.

Education

Business Administration

University of Arkansas At Pine Bluff
Pine Bluff
12-2006

Skills

  • Strategic planning and execution
  • Organizational development
  • Cost analysis and savings
  • Business development
  • Operations oversight
  • Budget control
  • Customer relations
  • Management team building

Timeline

Vice President of Operations

ESS
02.2023 - 07.2025

Implementation Specialist

ESS
06.2021 - 02.2023

Marketing Associate

S. A. Comunale Co. Inc.
12.2017 - 06.2021

Property Damage Claims Representative

Western Reserve Group
04.2012 - 04.2017

Marketing Coordinator

G. Stephens, Inc
02.2011 - 04.2012

Business Administration

University of Arkansas At Pine Bluff

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