Errol Tyler
Las Vegas,Nevada
Summary
Dynamic Executive Director with a proven track record at The Cosmopolitan of Las Vegas, excelling in strategic planning and operational efficiency. Expert in budget management and team building, I drive profitability and enhance service standards, fostering strong vendor relationships and delivering exceptional guest experiences in high-pressure environments. Dynamic Executive Director in luxury hospitality, excelling in strategic planning, operations management, and budget oversight. Proven ability to enhance guest engagement and streamline departmental collaboration.
Overview
19
19
years of professional experience
Work History
Executive Director of Food and Beverage
The Cosmopolitan of Las Vegas
Las Vegas, Nevada
02.2023 - Current
- Directed operations for multiple departments in a luxury hospitality environment.
- Collaborated with senior leadership to define strategic goals and initiatives.
- Facilitated communication between departments to streamline operations effectively.
Executive Director of Food and Beverage
Bellagio Hotel and Casino
Las Vegas, Nevada
01.2022 - 02.2023
- Managed budgeting and resource allocation for various hotel projects.
- Oversaw staff recruitment, training, and performance management processes.
- Established partnerships with vendors to enhance service offerings.
Director of Restaurants
Mandalay Bay Resort and Casino
03.2018 - 01.2022
- Oversee operations of all owned and managed restaurants.
- Increase awareness and develop relationships with external departments to drive guest engagement and profitability.
- Monitor and maintain corporate labor standards.
- MAP and HIP sponsor.
General Manager StripSteak by Michael Mina
Mandalay Bay Resort and Casino
01.2017 - 03.2018
- Direct daily operations of Michael Mina's signature steakhouse with annual revenues of $13M.
- Improve labor productivity to align with corporate standards.
- Increase guest satisfaction using net promoter scores and social channels to address service challenges.
- Mentor and develop direct reports.
Senior Food and Beverage Operations Manager
Cosmopolitan of Las Vegas Resort and Casino
06.2015 - 01.2017
- Liaison with partner restaurants.
- Work closely with Director of Restaurants to implement service standards and assist with guest opportunities.
- Oversee Talon Club daily operations, beverage manager training and product procurement.
- Member of safety committee which oversees weekly walks and ensures compliance throughout the hotel.
- Review monthly Forbes reports and implement action plans to address opportunities.
General Manager Sugar Factory
Paris Resort and Casino
09.2012 - 03.2015
- Integrated new training materials with emphasis on beer, wine and liquor.
- Addressed all guest issues and responded to all Opentable and Yelp reviews.
- Worked in tandem with Executive Chef to develop and refocus menu.
- Cultivated relationships with departments within the Paris Hotel to awareness of the brand.
- Launched Liquid Sugr.
- Began the transition from Sugar Factory to Hexx Kitchen and Bar.
General Manager Lakeside
Wynn Las Vegas
Las Vegas, Nevada
07.2011 - 09.2012
- Led daily operations to enhance efficiency across all departments.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Assistant General Manager Botero
Wynn Las Vegas
Las Vegas, Nevada
02.2011 - 07.2011
- Ensured that customer service standards were met or exceeded at all times.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
Assistant General Manager SW Steakhouse
Wynn Las Vegas
Las Vegas, Nevada
10.2010 - 02.2011
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Enhanced team engagement and performance with daily updates and informational meetings.
- Collaborated with other departments within the organization to coordinate projects.
Restaurant Manager Botero
Wynn Las Vegas
Las Vegas, Nevada
11.2008 - 10.2010
- Assisted in managing daily operations of luxury resort environment.
- Implemented staff training programs to improve performance and service delivery.
- Motivated and led team members to work together to achieve targets.
Restaurant Manager Tableau
Wynn Las Vegas
Las Vegas, Nevada
09.2006 - 11.2008
- Trained and mentored staff on customer service and food safety standards.
- Oversaw inventory management and ordered supplies as needed.
- Developed staff schedules to optimize labor efficiency and coverage.
Education
Some College (No Degree) - Mechanical Engineering
UNLV
Las Vegas, NVSkills
- Strategic planning
- Operations management
- Budgeting
- Team leadership
- Employee engagement
- Problem solving
- Conflict resolution
- Performance management
Timeline
Executive Director of Food and Beverage
The Cosmopolitan of Las Vegas
02.2023 - Current
Executive Director of Food and Beverage
Bellagio Hotel and Casino
01.2022 - 02.2023
Director of Restaurants
Mandalay Bay Resort and Casino
03.2018 - 01.2022
General Manager StripSteak by Michael Mina
Mandalay Bay Resort and Casino
01.2017 - 03.2018
Senior Food and Beverage Operations Manager
Cosmopolitan of Las Vegas Resort and Casino
06.2015 - 01.2017
General Manager Sugar Factory
Paris Resort and Casino
09.2012 - 03.2015
General Manager Lakeside
Wynn Las Vegas
07.2011 - 09.2012
Assistant General Manager Botero
Wynn Las Vegas
02.2011 - 07.2011
Assistant General Manager SW Steakhouse
Wynn Las Vegas
10.2010 - 02.2011
Restaurant Manager Botero
Wynn Las Vegas
11.2008 - 10.2010
Restaurant Manager Tableau
Wynn Las Vegas
09.2006 - 11.2008
Some College (No Degree) - Mechanical Engineering
UNLV