Summary
Work History
Education
Skills
Timeline
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Erryn Deleon

Santa Anna,TX

Summary

Dynamic General Manager with a proven track record at Dairy Queen, excelling in operations management and customer relations. Expert in leading diverse teams to exceed sales targets while enhancing employee satisfaction. Skilled in data entry and problem resolution, fostering strong vendor relationships to drive profitability and operational efficiency.

Work History

General Manager

Dairy Queen
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.

Data Entry Clerk/call Center

Strobel Management
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Sorted documents and maintained organized filing process.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Provided support to customers via phone and email
  • Billing questions and product support
  • Delivered exceptional customer service to every customer and creating a positive experience

Education

High School Diploma -

Coleman Highschool
Coleman, TX

Skills

  • Customer relations
  • Operations management
  • Team player
  • Problem resolution
  • Leadership and team building
  • Efficient multi-tasker
  • Time management
  • Inventory control
  • Customer relationship management
  • Verbal and written communication
  • Performance improvement
  • Vendor relationships
  • Consistently meet goals
  • Customer support
  • Problem-solving skills
  • Data entry
  • Customer service
  • Resolving issues
  • Communicating with clients
  • Complaint resolution
  • Technical support

Timeline

General Manager

Dairy Queen

Data Entry Clerk/call Center

Strobel Management

High School Diploma -

Coleman Highschool

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