Erubiel Medina
Daly City
Summary
Offering solid foundation in client relationship management and security fundamentals, eager to learn and develop in Security Account Manager environment. Brings understanding of risk management principles and ability to adapt quickly to new security technologies. Ready to use and develop strong analytical and communication skills in Security Account Manager role.
Overview
5
5
years of professional experience
Work History
Security Account Manager
Allied Universal Security Services
03.2024 - Current
- Developed strong relationships with clients through consistent communication and excellent customer service.
- Implemented new technologies to enhance surveillance capabilities and reduce response times in emergencies.
- Managed a diverse team of security professionals, ensuring optimal performance and adherence to company policies.
- Enhanced client satisfaction by addressing their concerns and providing personalized security solutions.
- Monitored team performance metrics, identifying areas for improvement or additional training as needed.
- Managed budgets effectively while maintaining quality service levels.
- Oversaw team of security officers and managed scheduling and performance evaluations. (Managed over 3,000 hours)
- Evaluated existing security systems for potential vulnerabilities, recommending upgrades or replacements where necessary.
- Developed customized risk management plans tailored to each client''s specific requirements.
Security Assistant Account Manager
Allied Universal Security Services
04.2022 - 02.2024
- Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
- Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
- Assisted in the development of emergency response plans for various scenarios, ensuring staff preparedness and safety.
- Trained new hires on company-specific security procedures, ensuring consistency and effectiveness across all team members.
- Ensured compliance with local regulations governing private security operations through meticulous record-keeping and regular audits.
- Managed inventory of security equipment, ensuring proper maintenance and prompt replacement when necessary.
- Reduced risk of security breaches by conducting regular audits and assessments of security protocols.
- Reduced incidents of unauthorized access by regularly updating security protocols and communications.
- Conducted background checks for new hires to maintain secure work environment.
- Developed strong relationships with building tenants to encourage open lines of communication regarding potential security concerns.
Security Shift Supervisor
G4S Security Services
04.2020 - 03.2022
- Ensured a high level of customer satisfaction by addressing concerns promptly and professionally.
- Managed access control systems, ensuring only authorized personnel were granted entry into sensitive areas.
- Collaborated with local law enforcement agencies to ensure seamless integration of security measures and timely response to incidents.
- Maintained detailed incident reports, providing valuable insights for future prevention strategies and initiatives.
- Mitigated potential threats proactively by staying informed on industry best practices and emerging security technologies.
- Conducted regular audits of security equipment, identifying and resolving any technical issues or malfunctions promptly.
- Reduced security incidents by conducting thorough evaluations of potential risk factors and addressing vulnerabilities.
Security Professional
Allied Universal Security Services
07.2019 - 04.2020
- Recorded incident reports with detailed accounts of occurrences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reduced security incidents by proactively monitoring surveillance systems and responding to alarms in a timely manner.
- Maintained situational awareness through continuous monitoring of potential threats and vulnerabilities in the environment.
- Monitored property and investigated areas of suspicion.
Education
Fire Science
City College of San Francisco
San Francisco, CASkills
- Compliance
- Industry awareness
- Schedule management
- Emergency planning
- Staff monitoring
- Spanish Speaker
- Security team leadership
- Teamwork
- Technical acumen
- CCTV monitoring
- Security team management
- Operations management
Timeline
Security Account Manager
Allied Universal Security Services
03.2024 - Current
Security Assistant Account Manager
Allied Universal Security Services
04.2022 - 02.2024
Security Shift Supervisor
G4S Security Services
04.2020 - 03.2022
Security Professional
Allied Universal Security Services
07.2019 - 04.2020
Fire Science
City College of San Francisco
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