Summary
Work History
Education
Skills
Languages
Timeline
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Ervyn Cortez

San Jose,CA

Summary

Dynamic customer service professional with experience at Subway, recognized for enhancing customer satisfaction through effective communication and problem-solving. Demonstrated reliability and composure in high-pressure situations while efficiently processing transactions and maintaining a clean environment. Skilled in cash register operation and committed to team collaboration and creative solutions.

Personable and reliable with strong commitment to providing excellent customer service and maintaining positive shopping experience. Knowledgeable in handling transactions and managing customer inquiries efficiently. Delivers welcoming environment aimed at enhancing customer satisfaction and loyalty.

Work History

Customer Service Cashier

Subway
05.2022 - 08.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Answered product questions using knowledge of sales and store promotions.

Education

High School Diploma -

William C. Overfelt
San Jose, CA
06-2024

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash register operation
  • Merchandise restocking
  • Multitasking and organization
  • Cleaning and sanitizing

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Cashier

Subway
05.2022 - 08.2022

High School Diploma -

William C. Overfelt
Ervyn Cortez