Erwin Ancheta
Las Vegas
Summary
Operations-oriented individual with consistent and positive influence who can adapt in a team environment to maintain or exceed departmental goals/expectations. Professional in product support with proven ability to resolve complex technical issues and enhance customer satisfaction. Adept at collaborating with cross-functional teams to drive results and adapt to changing needs. Possesses strong skills in troubleshooting, problem-solving, and customer communication. Reliable team player known for consistency and adaptability. Microsoft outlook/word/excel/powerpoint, A/S400, and M3 software compliant.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Regional Product Support Representative
Ahern Family of Companies/Ahern Rentals
01.2022 - 07.2024
- Provide exceptional support and assistance for all product lines
- Ensure customer satisfaction understanding and resolving queries
- Technical support for all product lines and provide training for authorized dealers for SoCal, SoNV, AZ, and Hawaii
- Actively participated in company-sponsored events, representing the brand professionally while engaging potential clients.
- Reduced response time for support inquiries with effective case management and prioritization.
Branch Manager
Ahern Family of Companies/Xtreme Manufacturing
09.1999 - 01.2022
- Execute company policies, procedures, and safety standards
- Ensure organization and cleanliness in office, shop, and equipment yard
- Provide quality customer service satisfying all customers rental equipment needs increasing revenue
- Lead role in rebuilding equipment for Ahern Rental's entire U.S
- Rental fleet where depreciated assets were fully restored to original manufacture specifications
- Identified growth opportunities with comprehensive market analysis.
- Developed team members through mentorship and training to enhance skillsets.
Shipping/Receiving Clerk
Burlington
01.1997 - 09.1999
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Inspected merchandise and sent damaged pieces for repair before shipment.
Education
High School Diploma -
Sunset High School
Las Vegas, NV06.1996
Skills
- Management Experience
- Customer service
- Time management
- Computer literacy
- Communication skills
- Leadership
- Microsoft excel
- Financial Analysis
- Sales Experience
- Performance Improvement
- Problem-solving
- Friendly, positive attitude
- Teamwork and collaboration
- Multitasking Abilities
- Excellent communication
- Computer skills
- Organizational skills
- Calm under pressure
Certification
- Forklift Certification
- Telehandler/Boomlift/Scissorlift Safety and Operator Training
Timeline
Regional Product Support Representative
Ahern Family of Companies/Ahern Rentals
01.2022 - 07.2024
Branch Manager
Ahern Family of Companies/Xtreme Manufacturing
09.1999 - 01.2022
Shipping/Receiving Clerk
Burlington
01.1997 - 09.1999
- Forklift Certification
- Telehandler/Boomlift/Scissorlift Safety and Operator Training
High School Diploma -
Sunset High School
Similar Profiles
Lois PetruzzoLois Petruzzo
Executive Assistant to CEO, Xtreme Manufacturing/Snorkel Manufacturing and Ahern International Companies at Ahern Family of CompaniesExecutive Assistant to CEO, Xtreme Manufacturing/Snorkel Manufacturing and Ahern International Companies at Ahern Family of Companies
Trevor HillTrevor Hill
Field Service Mechanic at Ahern /United RentalsField Service Mechanic at Ahern /United Rentals
Sharrone ColemanSharrone Coleman
CDL Refresher Course at Ahern RentalsCDL Refresher Course at Ahern Rentals