Eryka Robinson
Loganville,GA
Summary
A people-oriented individual excited to build personalized relations with new and current customers and co-workers. I am also a dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Grocery Shopper and Delivery Driver
Shipt
01.2019 - 12.2023
- Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
- Prioritized order processing based on urgency, optimizing workflow to accommodate same-day deliveries.
- Utilized technology effectively for real-time communication with customers regarding order updates or substitutions when necessary.
- Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
Caregiver
A&C Private Homecare
06.2021 - 11.2023
- Assisted clients with activities of daily living, including bathing, dressing, grooming, toileting, administering medication, transferring and getting to and from activities and preparing meals according to the individual service plan
- Created a personalized relationship with clients
- Performed moderate housekeeping activities like laundry, organizing, taking out trash, and making beds
Web Designer
Robinson Turf Grass & Bruce's Sweet Sensations
12.2014 - 01.2020
- Established company's website, maintained the appearance of website information to ensure compliance with company branding
- Increased online visitor engagement by incorporating interactive features like multimedia elements, animations, and call-to-action buttons.
- Improved overall site aesthetics through the use of high-quality graphics, typography choices, color schemes, and layout principles.
Delivery Driver
Amazon
05.2019 - 10.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Carefully inspected delivery vehicles and reported any abnormalities before and after use.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Cashier / Customer Greeter
Sam's Club
03.2017 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Promoted membership upgrades for club memberships, in-store credit cards, and Mastercards
- Monitored returns and restocked returned merchandise to its designated spot
- Filled in (if needed) in any other department.
Night Auditor
Capitol Plaza Hotel And Convention Center
09.2017 - 05.2018
- Assisted late night guests, processed check-ins and check-outs and addressed other customer requests
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
Supplemental Instructor and Tutor
Lincoln University
01.2017 - 05.2018
- Improved student retention rates through tailored one-on-one tutoring sessions for struggling individuals.
- Attended and led supplemental sessions.
- Led discussions and activities centered around course content.
- Recommended students for programs to enhance academic support through improved learning strategies.
- Developed strong relationships with faculty members to stay informed about course objectives and expectations for student success.
Education
Walnut Grove High School
Loganville, GABusiness Administration
Lincoln University
Jefferson City, MOBachelor of Science - Entrepreneurship
Kennesaw State University
Kennesaw, GA05.2021
Skills
Computer skills with programs such as Excel, Word, Access, and PowerPoint
Communicating with others on a daily basis to share thoughts
Time management to ensure tasks are completed within a certain time frame
Knowledgeable in technology
Organization, scheduling
Health and safety compliance
Problem-Solving
Dependable and Responsible
References
- MARGARET CUMBERBATCH, MANAGER, A&C Private Homecare, (678)485-5781
- LONNIE PRESSLEY, USPS MANAGER, U.S. POSTAL SERVICE, (770)597-1905
Timeline
Caregiver
A&C Private Homecare
06.2021 - 11.2023
Delivery Driver
Amazon
05.2019 - 10.2019
Grocery Shopper and Delivery Driver
Shipt
01.2019 - 12.2023
Night Auditor
Capitol Plaza Hotel And Convention Center
09.2017 - 05.2018
Cashier / Customer Greeter
Sam's Club
03.2017 - 03.2019
Supplemental Instructor and Tutor
Lincoln University
01.2017 - 05.2018
Web Designer
Robinson Turf Grass & Bruce's Sweet Sensations
12.2014 - 01.2020
Walnut Grove High School
Business Administration
Lincoln University
Bachelor of Science - Entrepreneurship
Kennesaw State University