Erykah Adams
Suwanee,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Accounts Receivable Coordinator
Hapag-Lloyd
Dunwoody, GA
01.2023 - Current
- Managed accounts receivable aging reports, identifying discrepancies and resolving issues promptly.
- Collaborated with cross-functional teams to streamline billing processes and enhance customer satisfaction.
- Developed and maintained strong relationships with clients, fostering effective communication regarding payment terms.
- Strengthened relationships with key clients by providing exceptional service in addressing inquiries regarding account balances or payment issues.
Billing Specialist
Rehabilitation Medicine Specialists
Norcross, Georgia
05.2022 - 01.2023
- Processed eligibility and benefits verification and authorization requests.
- Maintained confidentiality of patient finances, records and health statuses.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Provided clerical support to company employees by copying, faxing and filing documents.
Collections Specialist II
Hollis Cobb Associates
Duluth, GA
09.2021 - 05.2022
- Processed debtor payments and updated accounts to reflect new balance.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
Collections Specialist
TSYS A Global Payments Company
Columbus, GA
01.2020 - 08.2021
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Researched accounts and completed due diligence to resolve collection problems.
Captioning Agent
Hamilton Telecommunications
Columbus, GA
08.2019 - 01.2020
- Utilized stenography machinery, audio and visual devices and specialty equipment to record legal transcripts.
- Generated error-free transcripts with skilled capturing and proofreading.
- Generated financial statements and reports detailing accounts receivable status
- Monitored outstanding invoices and performed collections duties.
Teacher Assistant
Easter Seals of West Georgia
09.2017 - 08.2019
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
Education
High School Diploma -
Jordan Vocational High School
Columbus Georgia5 2017
Skills
- Various Billing Systems
- Microsoft Office
- Account Analysis
- Customer service
- Problem-solving
- Multitasking and organization
- Team collaboration
- Data entry
Timeline
Accounts Receivable Coordinator
Hapag-Lloyd
01.2023 - Current
Billing Specialist
Rehabilitation Medicine Specialists
05.2022 - 01.2023
Collections Specialist II
Hollis Cobb Associates
09.2021 - 05.2022
Collections Specialist
TSYS A Global Payments Company
01.2020 - 08.2021
Captioning Agent
Hamilton Telecommunications
08.2019 - 01.2020
Teacher Assistant
Easter Seals of West Georgia
09.2017 - 08.2019
High School Diploma -
Jordan Vocational High School