Erykah Combs
Concord,NC
Summary
Customer focused professional with experience in high volume call centers and fast paced customer facing environments Skilled in handling inbound calls resolving issues processing payments and delivering efficient solution oriented service Strong communicator with the ability to de-escalate concerns and maintain a positive customer experience while meeting performance goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Transworld Systems Inc.
Charlotte, NC
09.2024 - 02.2026
- Handle high-volume inbound calls assisting customers with billing, payments, and service requests
Resolve customer concerns related to outages, account issues, and service interruptions
Process payments, set up payment arrangements, and explain billing statements clearly
Start, stop, or transfer utility services for residential and business customers
Customer Service Representative
Spectrum Business
03.2022 - 09.2024
- Handle high-volume inbound calls assisting customers with billing, account questions, and service issues
- Troubleshoot internet, cable TV, and phone service problems
- Process payments, set up payment arrangements, and review billing statements
- Assist with starting, transferring, or disconnecting services
Personal Phone Banker
Wells Fargo
Charlotte, NC
04.2022 - 12.2022
- Managed customer inquiries, providing tailored solutions to enhance banking experience.
- Streamlined account opening processes, improving efficiency and reducing wait times for customers.
- Educated clients on various financial products, fostering informed decision-making and satisfaction.
- Collaborated with team members to resolve complex issues, ensuring seamless service delivery.
Barista Shift Supervisor
Harris Teeter
08.2018 - 03.2022
- Supervised daily operations, ensuring efficient workflow during peak hours.
- Trained and mentored new baristas on beverage preparation and customer service standards.
- Managed inventory levels, placing orders to maintain optimal stock of supplies.
- Implemented quality control measures to enhance beverage consistency and customer satisfaction.
Education
Dental Assistant School
Charlotte, NCHigh School Diploma -
North Mecklenburg High School
Huntersville, NC02.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
Certification
Dental Assistant Certification
Basic Life Support (BLS) Certification
Radiology Certification
Internship
• Observed dental procedures including exams cleanings and basic treatments
• Shadowed dental staff to learn patient care workflows and clinical operations
• Gained exposure to infection control sterilization and safety procedures
• Observed radiology procedures and basic dental imaging processes
• Learned how dental teams communicate and manage patient care in a clinical setting
Timeline
Customer Service Representative
Transworld Systems Inc.
09.2024 - 02.2026
Personal Phone Banker
Wells Fargo
04.2022 - 12.2022
Customer Service Representative
Spectrum Business
03.2022 - 09.2024
Barista Shift Supervisor
Harris Teeter
08.2018 - 03.2022
Dental Assistant School
High School Diploma -
North Mecklenburg High School