Erykah Richardson
Cabot,Ar
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer service advocate
Centene
Remote
07.2022 - Current
- Assisting members with their plan needs and requests.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
Premier service consultant
AT&T
Little Rock, Ar
02.2021 - 06.2022
- Handled calls from customers with various situations and resolved their main issues.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Looked outside known experience to find solutions and produce results.
Embroidery machine operator
Ty Garments
Little Rock, Ar
02.2019 - 10.2020
- Ensured the embroidery machine was running properly and smoothly, maintaining the quality of the apparel.
- Consistently met tight deadlines while maintaining a high level of quality control over finished embroidered pieces.
Patient transporter
UAMS
Little Rock, Ar
10.2019 - 06.2020
- Responsible for the safe, timely, and accurate transport of patients, medical equipment, and patient-related items.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
Floor staff member
Regal Breckenridge 12
Little Rock, Ar
11.2017 - 02.2019
- Making sure each customer enjoys their experience at the Breckenridge theater, including the box office, concession, and to the screen.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
Education
Hall High School
Little Rock, AR05.2018
Skills
- Great communication skills
- Active listening
- Outgoing personality
- Patient
- Certificate in conflict crash course (2017)
Certification
- Conflict Crash Course City of Little Rock July of 2017
Timeline
Customer service advocate
Centene
07.2022 - Current
Premier service consultant
AT&T
02.2021 - 06.2022
Patient transporter
UAMS
10.2019 - 06.2020
Embroidery machine operator
Ty Garments
02.2019 - 10.2020
Floor staff member
Regal Breckenridge 12
11.2017 - 02.2019
Hall High School