Shakori McDonald
Charlotte,NC
Summary
The goal is to obtain a role as a Resourceful Patient Account/Customer Service Representative focused on patient care and customer service. Friendly and adaptable professional. Demonstrated abilities to resolve even the toughest challenges. , where I can contribute the skills I have obtained in education and employment to the success of my employer. In addition, to apply leadership skills and quality assistance to both colleagues and clientele. Offering dependability and interpersonal skills. Highly organized, proactive, and punctual with a team-oriented mentality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Advocate
Daniels Health/ Sharpsmart
Charlotte, NC
01.2024 - Current
- Maintain and update filing, inventory, and database systems; Manual and computer processes
- Interfacing with our customers (clinical and support contacts at hospitals and other primary care facilities) via phone and email to answer questions, resolve issues, proactively communicate schedule or stock changes, and manage inbound scheduling requests
- Creating customer manifest
- Printing and distributing process documents for daily production
- Ensuring stock inventory levels in conjunction with Plant Manager
- Print waste transfer documentation (Tracking Forms) for transport of waste from the transfer facility to a treatment facility
- Support with routing and rerouting of our trucks on a daily/weekly basis
- Liaising with all departments and customers on account changes (billing, sales and logistics)
- Generate reports on an as needed basis for the leadership team
- Constantly look for new ways to better/improve the current administrative process
- Report, investigate and resolve (where applicable) customer requests and complaints via Salesforce ensuring a high degree of accuracy and timeliness in reporting and issue escalation.
Patient Account Representative
Blue Elite Billing
Charlotte, NC
12.2023 - Current
- Created new patient files according to established procedures and protocols
- Updated existing patient files with relevant information such as changes in address or contact information
- Worked closely with insurance companies to obtain authorization for services rendered
- Maintained updated records of verification activities in the system database
- Verified eligibility on a daily/weekly basis
- Analyzed trends in claim denials or delays to identify areas for improvement within the organization
- Maintained detailed records of all communication with customers, claimants, providers, and internal departments
- Organized information by using spreadsheets, databases or word processing applications
- Documented changes in claim statuses using specialized software systems.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
Customer Service Representative
Fox Pest Control
Oxford,CT
06.2022 - 12.2024
- Answering Inbound calls, emails, and texts
- Making outbound calls
- Schedule and Rescheduling customer appointments
- Manage customer billing information
- Resolve customer conflict and complaints
- Optimize technicians' daily routes to ensure efficiency
- Maintained detailed records of customer interactions, transactions, and comments for future reference
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports
- Set up and activated customer accounts
- Mentored new employees on procedures and policies to maximize team performance
- Experience with computer database systems/software.
Cashier, General Merchandise, Bakery, Home Shopping
Stop & Shop
Ansonia, CT
04.2020 - 05.2022
- Greeting customers
- Monitoring Surroundings
- Shopping for Customers through online services
- Verified that customers were of legal age to purchase alcohol or tobacco products
- Operated cash register efficiently and accurately, and processed payments by cash, check, credit card, gift card, or automatic debit
- Stocked shelves with merchandise when needed
- Conducted price checks for special orders or discounts as requested by customers
- Helped customers find specific products, answered questions and offered product advice
- Worked closely with front-end staff to assist customers.
Customer Service/ Food Service
Taco Bell
Ansonia, CT
05.2018 - 05.2022
- Assist customers with dining orders
- Introduce customers to promotional offers
- Food handling and excellent Customer Service Skills
- Resolving food issues
- Maintaining food-safety standards
- Maintaining Cleanliness
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity
- Performed variety of duties related to food service.
Education
Some College (No Degree), Basic & Organic Chemistry, Biology, Business & Communications, Writing, Health Professions -
UNIVERSITY OF HARTFORD
West Hartford, CTSome College (No Degree), Anatomy & Physiology 1, Medical Terminology, Literature & Composition, Entrepreneurship -
GATEWAY COMMUNITY COLLEGE
New Haven, CTHigh School Diploma -
FAIRCHILD WHEELER MAGNET HS
Bridgeport, CT06.2019
Skills
- Great Team Player
- Excellent interpersonal skills
- Written and verbal communication skills
- Effective Customer Service Skills
- Time Management Skills
- Detail Oriented
- Data Entry
- Scheduling
- Complaint Resolution
- Account Updating
- Product Knowledge
- Problem-Solving Abilities
Certification
Health Career Pathways- 2022
References
References available upon request.
Timeline
Customer Service Advocate
Daniels Health/ Sharpsmart
01.2024 - Current
Patient Account Representative
Blue Elite Billing
12.2023 - Current
Customer Service Representative
Fox Pest Control
06.2022 - 12.2024
Cashier, General Merchandise, Bakery, Home Shopping
Stop & Shop
04.2020 - 05.2022
Customer Service/ Food Service
Taco Bell
05.2018 - 05.2022
Some College (No Degree), Basic & Organic Chemistry, Biology, Business & Communications, Writing, Health Professions -
UNIVERSITY OF HARTFORD
Some College (No Degree), Anatomy & Physiology 1, Medical Terminology, Literature & Composition, Entrepreneurship -
GATEWAY COMMUNITY COLLEGE
High School Diploma -
FAIRCHILD WHEELER MAGNET HS