Erynn Chaplin
Greeley,CO
Summary
Dynamic Front Office Assistant with proven expertise in medical billing and appointment scheduling at Chiropractic Center of Erie. Adept at fostering relationships and utilizing problem-solving skills to enhance patient satisfaction. Skilled in insurance verification and effective planning, ensuring seamless operations and exceptional service delivery.
Overview
4
4
years of professional experience
Work History
Front Office Assistant
Chiropractic Center of Erie
11.2024 - Current
- Responded to inquiries from callers seeking information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Posted payments and charges to patient accounts and participated in billing processes.
- Submitted insurance claims and updated patients' insurance information.
- Submitted patient statements and medical billing to insurance companies.
Drivers License Technician
Colorado Department Of Revenue
08.2021 - 11.2022
- Responded to customer requests for products, services, and company information.
- Interpreted and explained Colorado driver's license requirements to customers, ensuring comprehension and compliance.
- Fostered strong working relationships with team members to achieve shared objectives.
- Skilled in using active listening and empathy to de-escalate and resolve conflicts.
- Ensured the accurate and efficient processing of all cash and credit card payments.
Education
Associate Degree in Medical Assisting - M.A
Pima Medical Institute
Denver, COHigh School Diploma -
AIM Summit Global
Denver06-2018
Skills
- Scheduling and calendar management
- Medical terminology
- Administrative skills
- Appointment setting
- Document control
- Word processing
- Billing, invoicing, and coding
- Patient charting
- Time management
- Effective planning
- Insurance verification
- Problem-solving skills
Timeline
Front Office Assistant
Chiropractic Center of Erie
11.2024 - Current
Drivers License Technician
Colorado Department Of Revenue
08.2021 - 11.2022
Associate Degree in Medical Assisting - M.A
Pima Medical Institute
High School Diploma -
AIM Summit Global
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