Esan Fikes
Abilene
Summary
Dynamic, results-driven Customer Service Representative with exceptional communication skills and a proven track record of implementing efficient processes that enhance customer satisfaction. Known for innovative problem-solving and a strong focus on empathy in customer interactions, fostering positive relationships and loyalty. Adept at multitasking and prioritizing tasks in fast-paced environments while excelling in training and onboarding new employees to ensure team success. Experienced in cross-functional teamwork with a strong ability to upsell and cross-sell products effectively, contributing to overall business growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Cork and Pig
Abilene, TX
10.2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Managed multiple tables efficiently, enhancing guest satisfaction and experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Customer Service Representative
iFLY Indoor Skydiving
San Antonio, TX, US
06.2025 - 08.2025
- Resolved issues promptly and efficiently.
- Maintained high service standards.
- Managed customer inquiries across multiple channels.
- Improved service quality.
Server Assistant
Peggy's on the Green
Boerne, TX, US
09.2023 - 08.2024
- Maintained a smooth workflow.
- Assisted servers in delivering food and beverages to enhance guest experience.
- Maintained cleanliness and organization of dining areas for optimal guest satisfaction.
- Assisted during banquets and large events.
- Improved efficient table management.
- Adhered to health and safety regulations.
- Exceeded guest expectations.
- Trained new team members in best practices.
General Member
Raising Cane's Chicken Fingers
Boerne, TX, US
06.2022 - 09.2023
- Optimized processes.
- Maintained product quality.
- Maintained quality standards.
- Provided excellent customer service.
- Maintained cleanliness of work areas, including counters, tables and floors.
Education
BBA - Business Management
Abilene Christian University
Abilene, TX01.2028
High School - undefined
Geneva School of Boerne
Boerne, TX01.2024
Skills
- Exceptional communication skills
- Implemented efficient processes
- Focused on customer satisfaction
- Time Management and Prioritization
- Team collaboration and support
- Empathy in Customer Interaction
- Cross-functional teamwork
- Upselling and Cross-selling Experience
- Multitasking and organizational skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Accomplishments
- Ex-Missionary in Thailand for six years
- I love God with all my heart and seek to serve Him first so I might serve those around me to for his glory
Certification
TABC
Excel
Food Handler's
Personal Information
Religion: Christianity
Timeline
Server
Cork and Pig
10.2025 - Current
Customer Service Representative
iFLY Indoor Skydiving
06.2025 - 08.2025
Server Assistant
Peggy's on the Green
09.2023 - 08.2024
General Member
Raising Cane's Chicken Fingers
06.2022 - 09.2023
High School - undefined
Geneva School of Boerne
BBA - Business Management
Abilene Christian University